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Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world? This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.
Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
Position Summary:
As an Operations Analyst you are primarily responsible for overseeing the installation and maintenance of software applications in order to streamline business operations. Your duties will include optimizing software application performance, installing updates, and performing debugging procedures.
Role & Responsibilities:
Understand the client specific solution & Provide support to online rating and charging solution
Provide timely resolution to production issues raised by client.
Provide L2 / L2.5 support to the clients & run nightly, monthly Rating & billing jobs
Provide Root Cause Analysis and implement corrective & preventive actions
Review and understand core/custom operations procedure.
Support client staff for any emergency maintenance releases.
Identify and work on process improvement opportunities.
Provide updates and follow up to client as and when required.
Work with development and other teams like SA, DBA’s, and Development as and when required.
Understand different escalation points, and, escalate as and when required.
Provide on-call technical support via mobile, and connecting remotely as required.
Look for opportunities where automation is feasible and automate those opportunities
Experience & Requirements:
The candidate should have 3-10 years of experience with the following skills:
Good Analytical & Trouble shooting skills
Knowledge on supporting prepaid telecom solution
Knowledge on online charging solutions
Working on a prepaid solution support is advantageous
Excellent oral, written communication and presentation skills.
Good experience in production support of BSS/OSS, preferably having experience in any Telecom Billing of applications
Familiarity with database concepts.
Unix Shell /Perl /PLSQL scripting and should be able to write SQL’s.
Ability to work independently with little or no supervision on complex projects.
Detail and customer service oriented.
Strategic and analytical thinking skills with the ability to solve problems and make decisions
Ability to conduct in-depth research
Experience in working in a multi-client and multi-vendor environment
Ability to work in group environment which achieves results through teamwork
Willingness to work in “On call” for supporting production critical activities
Certification/Exposure to ITIL concepts is an advantage
Education:
Bachelor’s degree in relevant field
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