Careers   >    Open Positions   >    Senior Business Process Consultant
Posted on: April 25, 2022

Senior Business Process Consultant

Bucharest, Romania; Warsaw, Poland; Budapest, Hungary; Sofia, Bulgaria; Madrid, Spain
Netcracker Netcracker Careers logo

Are you someone who enjoys working with next generation technology, interacting with global teams, and working with the largest digital transformations in the world?  This opportunity will combine them all while offering a competitive salary and accelerated career growth.

Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Position Summary:

The Senior Consultant will help lead business process related consulting engagements, analyse business requirements for customers, in pre-sales (scoping) and post-sales engagements, assess gaps between current and future business processes and develops operational readiness plans and maps business processes to proposed technical solution.

Principal Duties and Responsibilities:

  • Matrix management of delivery engagements including resources from globally distributed teams, coach and train other members of the team.
  • Analysis and documentation of business process and management of the team members who deliver the same.
  • Lead functional scoping sessions for Transformation programs, using a business process approach; manage and review of business requirements and processes documentation; lead and contribute in requirement analysis sessions to ensure business requirements are correctly mapped to functional capabilities
  • Manage assessment of proposed technical solution impact on existing business operational processes, and recommend changes in organizational responsibilities and methods and procedures
  • Review customer/SI generated end-to-end solution and UAT test scripts and lead impact analysis
  • Demonstrate thought leadership on communication service provider best practices in operational processes related to either BSS or OSS or both. 
  • Manage business readiness assessment prior to new solution deployment and execute on behalf of the customer selected business deployment tasks
  • Participate in selected business deployment work streams and generate work stream specific deliverables Success (CSF)  in this position is defined by the following activities/behaviors/accomplishments:

Experience and Requirements:

  • Minimum 6 years of relevant experience, with a minimum of 6 years of telecommunications experience with large-scale telecom BSS, OSS, or NMS applications such as Billing, Order Management, Customer Care, Circuit Design/Assign, Provisioning, Network Inventory, Network/Element Management, Outside Plant
  • Ability to moderate and lead requirement analysis in three or more domains with customers from IT, Network and Business departments.
  • eTOM knowledge – deep understanding of all domains which are related to BSS/OSS solution
  • Strong operational practice of BPM methodologies and tools, e.g: Signavio, Aris, etc
  • Experience with one or more following consulting services
    • Out of the Box driven Analysis and Design
    • Benefits Realization Management – Business SLAs and KPIs
    • Business Deployment including Business Impact Assessment
  • Proven record of roles showing strong interactions with business (e.g. Customer Care Department) and IT (e.g. IT Architecture) teams on CSP (Communication Service Provider) side
  • Project Management skillset (ability to manage project teams in Analysis/Design delivery phases)
  • Ability to build strong client relationship by setting adequate business context
    • Previous experience in direct stake holder management on business side (C level, Senior Management – Director level)
  • Excellent written, verbal, and interpersonal communication skills, as well as strong strategic and analytical skills
  • Previous experience in consulting companies (e.g. Accenture, Infosys, CSG, etc) is beneficial
  • Previous experience as Senior Business Analyst or E2E Architect beneficial

Education:  

  • Bachelor’s degree in related field

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Defined Term

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Data

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We may also collect, store and use the following Special Categories of Data, including

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If your application is successful, we may retain any relevant Data that you have provided as part of the application process in the Greenhouse applicant tracking system and/or your personnel file. The remaining information shall be securely destroyed.

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If you have any questions about this privacy notice, please contact Privacy@Netcracker.com. You have the right to make a complaint in relation to how your data is used at any time to the supervisory authority in the country you are resident in, where you work, or where the alleged infringement of your data rights took place.

By registering your information, you confirm that you agree to the processing of your personal data by Netcracker as described in the Privacy Notice.

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