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Associate Software Analyst (remote - USA or Canada)
Associate Software Analyst
(Remote - USA or Canada)
Netcracker Technology is looking to hire an Associate Software Analyst to join our growing company! This position is part of our International Center of Expertise team. This team addresses over 4,000 escalations and produces close to 2,000 patches per year. They're also involved in providing heavy redesigning / hardening of our core and custom solutions. In addition this team actively works on many ACPD (accelerated core product development) requests coming from all of our Rating and Billing (RB) clients.
The selected candidate will work closely with our Solution Delivery and R&D teams to help develop new solutions. You'll work with leadership in solving issues and working with their team on high severity, mission critical work. Once up to speed, you'll join a rotation that provides 24x7 on-call support to our customer production system.
Role and Responsibilities:
Develop and deliver production fixes
Develop and deliver change requests
Investigate and debug complex issues
Work on production issues, in production timelines
Provide weekend on-call support on a Rota basis
Work as part of a global team
Ensure completion of issues within established SLAs
Visit customer site and provide On-site consultancy
6m - 1 year of experience (internship or co-op can be included)
Proficient with programing languages: C++ and Java
Experience in software support (reproducing issues / fixing bugs)
Experience with configuring large scale systems
Strong communication and interpersonal skills are required.
Experience preferred in implementation project environment, specializing in programming and analysis
Working knowledge of business functions and planning experience
Must have proficiency in relevant programming and control languages, strong analytical skills and thorough knowledge of standards and practices
Must have proficiency with various software applications programs including Microsoft Word and Excel
Must be customer centric and detail oriented
Good at multi-tasking.
Bachelor’s Degree in Computer Science, Engineering or related field
Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world? This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.
Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
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