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If digital transformation, next generation technology and growth opportunities excite you, then apply to join our Netcracker Technology Team! Our culture and collaborative work environment are the keys to our success and our success accelerates the professional growth of our people. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations happening around the world.
What will be your responsibilities?
Overall accountability and responsibility for services in the scope of Managed Services contract: Application Operations, Hosting Services, Maintenance, Monitoring, Scheduling, Change management, Release management and Deployment management
Establishment of Operational Processes and Programs to meet KPIs/ SLAs.
Continuous improvement of the service to reach Operational Excellence and Efficiency using advanced methodologies, best practices, tools and innovation techniques.
Understanding of customer business needs, market trends, directions, and the dynamic nature of the business to add value to customer business.
Building credibility relationships and maintains communication with stakeholders at senior customer levels.
Maintains a continuous alignment with strategic account objectives. Sets plans and make recommendations to modify the plan when necessary. Sets priorities, ensures optimization, evaluates risks and resolves conflicts to enhance effectiveness toward the business result or strategic intent
Ensures an effective and engaged team within Matrix organization located onshore and offshore by providing ongoing guidance and mentorship. Ensures completeness delivery of Managed Services results.
Secures budget and timeline
What experience and education do you need for this role?
At least 8 years’ experience in Program/ Project management.
At least 3 years’ Experience with Managed Services, Production Operations & Service Delivery – Must
At least 5 years of experience in customer facing role
Very good oral, written communication and presentation skills in English.
Ability to work independently
Ability to work in group environment which achieves results through teamwork
Ability to work in overtimes to manage maintenance window and unexpected high incident
Who is Netcracker Technology?
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
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Apply for this job
Please submit a detailed CV and fill out all the fields in the form.
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