Business Analyst Milan, Italy
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Business Analyst

Milan, Italy
Netcracker Netcracker Careers logo

If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team!  Our culture and collaborative work environment are the keys to our success. We create dozens of innovative products and lead the global market of BSS/OSS solutions ready to be used in the cloud environment. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world. 

What’s in it for you?
At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology.  We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

Position Summary:

As a BSS Domain technological subject matter expert is responsible for providing cost effective solutions to business & technical challenges faced in complex and large projects in telecommunication. Business Analysts are working as a company’s representatives in front of the enterprise customer. As a BA you will be responsible for providing guidance to the leadership service provider in better understanding and articulation of challenges, defining and documenting measurable criteria for solution assessment. Proposing solutions and bringing best practices. It is expected that you will have recognition in the telecommunication Industry as an SME (subject matter expert).

Role & Responsibilities:

  • As an experienced Business Analyst, you will be focused on ensuring the quality of business requirements for enterprise client. You will provide "best practice" in understanding the client requirements, Telecom products and network aspects in order to align the business’s needs.
  • The key element of the role is focused on analysis, project design, which can be delivered thought the baseline capabilities of existing product. Most important - stakeholder management as well as expectation management.
  • Collecting and collating business requirements for Business-to-Business telecom products on various network technologies.
  • Guiding and coaching the business stakeholders through the requirements gathering process.
  • Provide clarification and act as a point of reference for business requirement enquiries by solution design and project delivery teams.
  • Work with project teams agreeing approach and keeping them informed of progress.
  • Facilitate workshops required to understand and outcome, detailed requirements, and solution behaviour.
  • Work closely with delivery team to ensure functional and non-functional completeness of the solution
  • Create comprehensive and unambiguous documentation that outlines requirement of stakeholder, traceable for testing team and understandable for development team. Develop comprehensive knowledge of the aligned business area and the trust of its business stakeholders.

Experience & Requirements:

  • 8-10 years of minimum experience in delivery solutions
  • Knowledge of telecom postpaid billing - revenue management architectures, E2E telecom flow including AWS cloud
  • Functional level knowledge of implementing Charging and Billing features, AWS and CI/CD.
  • Can identify and recommend cloud solutions for business problems
  • Define the cloud operations and governance
  • Consulting to align project with enterprise architecture and system roadmap.
  • Knowledge of the principles of operation and configuration of Charging and Billing features.
  • Knowledge in Dev-Ops and SRE
  • Demonstrate a working knowledge of REST API, Java, Go-Lang, Postgres and Kubernetes.
  • Excellent verbal, written, and presentation skills
  • Strong analysis and problem-solving skills
  • Strong project leadership skills
  • Fluent in Italian and English speaking 

Education:  

  • Bachelor’s degree in related field

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Netcracker Technology – Candidate Privacy Notice  

  1. What is the purpose of this document?

Netcracker Technology (“Netcracker” or “we” or “us”) is responsible for deciding how the personal information that you provide as part of your application for a job with Netcracker, is used. We are made up of various group companies. This notice provides you with key information about how the Netcracker company you are applying to will use your Data.

 

  1. Definitions to help you understand this Privacy Notice

 

Defined Term

Meaning

Data

Any Personal Data, and where relevant, any Special Categories of Personal Data.

Personal Data

Any information about Employees, who can either be directly identified from the data or indirectly identified if that information was connected with other information.

Processing

Any handling of an Employee’s Personal Data including (but not limited to) the collection, storage, organising, use and destruction of that data. 

Special Categories of Personal Data

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  1. The kind of information we hold about you

In connection with your application, we will collect and store Data that is contained in;

  • your CV;
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  • your on-line application through Greenhouse; and
  • any information you provide to us during an interview.

We may also collect, store and use the following Special Categories of Data, including

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  • information about your health, including any medical condition, health and sickness records.
  1. How is your Data collected?

We may collect Data directly from you but also from any appointed background check provider or credit reference agency, your named referees and certain publically accessible Data sources (for example from LinkedIn).

  1. How do we use your Data?

We will use the Data we collect about you to:

  • assess your skills, qualifications, and suitability for the applicable role;
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We have a legitimate interest in Processing your Data to make sound, fair and justifiable recruitment decisions, to benefit the Netcracker business.

  1. How do we use Special Categories of Personal Data?

We will use your Special Categories of Personal Data in the following ways:

  • We will use information about your disability status to consider whether we need to provide appropriate adjustments during the recruitment process; and
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The above Processing is being conducted for the purposes of carrying out obligations and exercising rights in the field of employment law.

  1. What happens if you don’t provide any relevant Data?

If you fail to provide any Data when requested (following the initial Data you are submitting on this site), we will not be able to evaluate your application and therefore process your application further.

  1. Automated decision-making

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making.

  1. Why might we share your Data?

Your Data may be shared with the following third parties for the purposes of processing your application:

  • Other companies within the Netcracker group of companies, which are based in the United States. If you are applying to us from the EU, the internal transfer of Data to the United States of America will be subject to appropriate additional safeguards, such as the privacy shield, or the EU Standard Contractual Clauses.
  • Greenhouse Software, Inc, a cloud based services provider located in the United States of America and engaged to help Netcracker manage the recruitment and hiring process. The transfer will be subject to appropriate additional safeguards under the privacy shield.
  • Certain third-party organisations that Netcracker will engage to help evaluate your application, who are located both inside and outside of the EEA.
  1. For how long will we use your Data?

If your application is unsuccessful, unless we have a legitimate reason for retaining the Data for longer, we will retain only limited aspects of your Data for a period of two years after we have communicated our decision to you. We may also retain your application so we can consider you for future roles, if this is acceptable to you. After these periods, we will securely destroy your Data.

If your application is successful, we may retain any relevant Data that you have provided as part of the application process in the Greenhouse applicant tracking system and/or your personnel file. The remaining information shall be securely destroyed.

  1. What rights do you have in connection with your Data?

Under certain circumstances, by law you have the right to:

  • Request access to your Data (commonly known as a "data subject access request"). This enables you to receive a copy of the Data we hold about you and to check that we are lawfully Processing it.
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  • Request erasure of your Data. This enables you to ask us to delete or remove Data where there is no good reason for us continuing to Process it. You also have the right to ask us to delete or remove your Data where you have exercised your right to object to processing (see below).
  • Object to Processing of your Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your Data for direct marketing purposes.
  • Request the restriction of Processing of your Data. This enables you to ask us to suspend the processing of Data about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your Data to another party. 

If you have any questions about this privacy notice, please contact Privacy@Netcracker.com. You have the right to make a complaint in relation to how your data is used at any time to the supervisory authority in the country you are resident in, where you work, or where the alleged infringement of your data rights took place.

By registering your information, you confirm that you agree to the processing of your personal data by Netcracker as described in the Privacy Notice.

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