Business Process Consultant

Santiago, Chile; Buenos Aires, Argentina; Colombia, Colombia; Quito, Ecuador; Mexico City, Mexico

Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Position Summary:

Lead business process related consulting engagements. Analyze business requirements for customers, in pre-sales (scoping) and post-sales engagements, and map business processes to proposed technical solution. Assess gap between current and future business processes and develop operational readiness plans

Principle Duties and Responsibilities:

  • Analyze and document current business processes, perform health check on existing business operations in selected domains by using industry standard methodologies such as Six Sigma
  • Drive functional scoping sessions for Transformation programs, using a business process approach
  • Review business requirements documentation from the customer
  • Participate in system requirement analysis sessions to ensure business requirements are correctly mapped to system requirements
  • Assess impact of proposed technical solution upon the existing business processes, and recommend changes in organizational responsibilities and methods and procedures
  • Review customer/SI generated end-to-end solution and UAT test scripts and advise NetCracker delivery team on impact
  • Carry out business readiness assessment prior to new solution deployment and execute on behalf of the customer selected business deployment tasks
  • Participate in selected business deployment work streams and generate work stream specific deliverables

Experience and Requirements:

9-10 years minimum, the majority of operational roles


    • Lead of several consulting engagements with direct accountability for engagement/workstream deliverables
    • Successful design of major new solutions, based on commercial products
    • Successful design and implementation of Business Transformation programs in the telecoms industry.
    • Meeting/exceeding non functional requirements for new BSS/OSS stacks as well as tuning existing stacks to improve performance

Skills, Knowledge, Experience, Network

    • A minimum of 8 years experience in IT-led business requirements
    • Proven analysis techniques
    • Knowledge of eTOM process maps
    • Strong operational practice of BPM methodologies and tools
    • Well-developed knowledge and understanding of the global telecommunications marketplace , from both technical and business perspectives
    • Demonstrated knowledge of one or more Communications Service Provider markets
    • Demonstrated domain knowledge in at least one BSS/OSS domain
    • Experience delivering solutions for Communication Service Providers
    • Minimum of 6 years experience with large-scale telecom BSS, OSS, or NMS applications such as Billing, Order Management, Customer Care, Circuit Design/Assign, Provisioning, Network Inventory, Network/Element Management, Outside Plant
    • Certification as six-sigma expert (xxx-belt)

Personality  & Leadership Skills

    • Business-like presence and ability to interact professionally with customers at all organization levels
    • Excellent written, verbal, and interpersonal communication skills, as well as strong strategic and analytical skills
    • Ability to work as part of a team to address complex technical problems and work with accounts in complex environments
    • Ability to understand complex organizations and develop consultative delivery skills
    • Ability to moderate and lead requirements meetings with customers IT, Network and Business departments. 


We are Netcracker, and we are focused forward

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