Sales Engineer

Bonn, Germany; Paris, France; Rome, Italy; London, Great Britain (United Kingdom); Madrid, Spain

Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Position Summary:

This individual is responsible for pre-sales support of company products and software systems and solutions. They will provide situational expertise and leadership including; but not limited to: technical support in sales presentations; product demonstrations; pre-sale customer consulting and discussion/recommendation on Netcracker’s solutions.

Principal Duties and Responsibilities:

  • Supports Sales in appropriately qualifying an opportunity, from a technical perspective, prior to engaging Solutions Development.
  • Applies extensive knowledge and expertise as a specialist in a specific area or as a generalist, exercising considerable latitude in determining technical objectives of assignment.
  • Provides situational expertise to relationships with key customer contacts.
  • Creates effective plans to position customer to use the company’s platform and technologies and develops company’s external credibility in the area of technology.
  • Serves as a point of planning and execution coordination to bring outside partners and resources to the sales process as required.
  • Collaborates with sales in determining and documenting the client’s technical requirements.
  • Interacts with senior customer personnel on technical matters often requiring coordination with groups across organizational lines.
  • Supports sales effort on technical matters related to software/technology questions.
  • Provide interface with Sales to the Solution Design Group within Operations.
  • Proactively assists account executive in developing winning sales tactics from a technical perspective.
  • Serves as technical liaison to the Solutions Design/Proposal and pricing process owners.
  • Demonstrates and extremely broad understanding of the technical field/industry or an especially deep understanding of certain areas of the application.
  • Conducts presentations/demonstration of Internet products and services.

Experience and Requirements:

  • Eight years directly related work experience as a Sales Engineer or in a client facing-role. Prior billing or software systems experience necessary.
  • 5+ years of technical knowledge on BSS Solutions.
  • Demonstrate ability to act as a company consultant in various disciplines.
  • Viewed as an expert in given technology and application by both company and customers.
  • Is contextually aware of what’s happening in the Digital space and the “New Economy” and can routinely utilize this data-based contextual understanding to make meaningful, relevant observations with the client.
  • Deep understanding of the internal technologies and technical infrastructures of the Internet and of telecommunications technology and billing required.
  • Excellent oral and written communication skills are required.
  • Excellent customer communication skills are required.
  • Must possess the ability to build strong and effective working relationships with potential clients.
  • This position requires a collaborative working style to interfere effectively across the organization and with prospective clients.
  • Proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.

Education:  

  • Bachelor’s degree in related field

 

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