Business Analyst, OSS (HFC)

Lima, Peru

Join NetCracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers. 

Position Summary: 

Netcracker Technology is looking to hire an OSS Business Analyst to join our Implementation Engineering team in Peru . As an OSS Domain technological subject matter expert (SME), you will be responsible for providing efficient solution to business and resolving technical challenges faced in large complex Telecommunication projects. Business Analysts are working as a company’s representatives in front of the enterprise customer. You will be responsible for providing guidance to the leadership service provider to better understanding and articulate the challenges. Then define and document measurable criteria for solution assessment, proposing solution(s) and bring best practice. It is expected that you will have recognition in the Telecommunication industry as an OSS Domain SME.

Principal Duties and Responsibilities: 

  • Lead in requirements gathering and documentation effort as related to:
    • Business processes and workflows
    • Network technologies including circuits and physical inventory
    • Non-functional requirements.
    • Integration points between systems.
    • Report specifications.
  • Produce Business and System use cases.
  • Prepare gap analyses, citing differences in customer requirements and product functionality.
  • Assist in UAT and other required testing activities
  • Identify business issues and apply product solutions.
  • Review and assess customer issues and change requests and screen them according to customer priorities, contractual obligations, and Netcracker business approaches.
  • Perform product demonstrations as necessary to introduce the customer to the product.
  • Develop and support a collaborative relationship with the technical team and end users from the customer side.
  • Participate frequently in on-site visits required by the implementation/support plan for varying periods of time.
  • Active collaboration with project technical team and management for planning, resolving issues and assessment purposes

Experience and Requirements: 

  • Hands on experience with HFC technology (planning, build-out, service assurance)
  • Hands on experience with CMTS configuration and Cable Modem activation
  • Knowledge of technologies of fixed networks: cable networks, transmission networks, access networks
  • Knowledge of business processes and functions of Cable operator: planning, development, operations, fulfillment, assurance, etc.; expertise in one area.
  • Experience with enterprise-level application software technical implementation
  • Experience with relevant telecom BSS/OSS applications.
  • Familiarity with System Integration methodologies.
  • Familiarity with Data Migration methodologies.
  • Understanding of software development lifecycle
  • Understanding of project management methodology and tools for the purposes of contributing to project plans, business proposals, and status reports.
  • Good oral presentation and written communications skills.
  • Ability to travel extensively for varying periods of time.
  • Strong English & Spanish speaking skills
  • Based in Peru 

 Education:

  • Bachelor’s degree in Computer Science, network technologies or related field.

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