Business Analyst - Product Catalog

Brussels, Belgium

Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Position Summary:

Business Analysts are the lead user-facing resources. They are at the forefront of working with customers for the purposes of identifying project and product needs. They typically fulfil their role during the requirements gathering, training, and testing phases of the project.


  • Leading requirements gathering and documentation efforts with respect to Whole-Sale Web-Portal and Order Entry
  • Produce Business and System use cases
  • Prepare gap analyses, citing differences in customer requirements and product functionality
  • Support Web-Portal UI, order entry UI, and product catalog design development
  • Analysis and design of Wholesale Telco Business processes: product sales and order management.
  • Define Web-Portal business logic
  • Define Web-Portal UI design
  • Define dependencies between product catalog components and Order Entry UI
  • Obtain design sign-off from the customer business users and customer IT representatives
  • Performing early-stage business requirements analysis, feasibility and organizational readiness assessment as input to design stage of a project
  • Lead in UAT and other required testing activities and system sign-off efforts
  • Participate in training documentation and delivery
  • Coordinate with customer support on product issues
  • Identify business issues and apply product solutions
  • Review and assess customer issues and change requests and screen them according to customer priorities, contractual obligations, and Netcracker business approaches
  • Support Netcracker change management and product management procedures from a business perspective
  • Perform product demonstrations as necessary to introduce the customer to the product
  • Develop and support a collaborative relationship with the technical team and end users from the customer side
  • Participate frequently in on-site visits required by the implementation/support plan for varying periods of time
  • Report to PS Project Manager on a weekly basis or instantly on the occurrence of urgent issues according to Netcracker standard reporting practices including:
  • Milestones completed and action points
  • Open issues
  • Time spent for specific task completion
  • Expenses

Experience and Requirements:

  • Strong knowledge and experience working with BSS/OSS solutions within the Telco industry.
  • 5+ years’ experience with enterprise-level application software technical implementation and expertise in applying technology to meet customer needs.
  • 3+ years’ experience doing order entry design and analysis.
  • 3+ years’ experience with order entry quoting and catalogs.
  • Experience writing storyboards for web portal and mobile application
  • Experience as sales or sales engineer at B2B service provide is a plus
  • 3+ years’ experience leading and performing business requirements analysis, business cases, use cases, requirements management, test plans and scenarios
  • 3+ years’ experience in Telecom business analysis - strong understanding structure of products and services proposed by telecommunication service providers for MVNO
  • Experience in product catalog configuration at B2B telecom service provider is a plus
  • Understanding of Wholesale telco services sales process
  • Experience with relevant telecom BSS/OSS applications.
  • Knowledge in preparation of requirement specifications on technical and business levels.
  • Customer facing managing meetings and making presentation/explanations to different type of audience
  • Strong knowledge and experience with transformational solutions within the Telco industry.
  • Familiarity with system integration methodologies.
  • Familiarity with data migration methodologies.
  • Understanding of software development lifecycle.
  • Strong understanding of eTOM and SID standards.
  • In-depth knowledge of implementation and consulting techniques and corresponding technical practices
  • Understanding of project management methodology and tools for the purposes of contributing to project plans, business proposals, and status reports
  • Ability to gather and understand customer requirements and map them onto target system functionality
  • Strong oral presentation and written communications skills
  • Ability to support end-user training and assist with training delivery
  • Business-like presence and ability to interact professionally with customers at all levels of the customer’s organization, including system users, managers, and senior executives
  • Ability to travel or temporarily relocate for varying periods of time.
  • Additional experience in the following areas is a plus:
  • Business processes and mechanical work flowsNetwork technologies
  • Network devices and other components of physical inventory
  • Circuits and other components of logical inventory
  • Other miscellaneous network resources such as IP addresses, telephone numbers, set-top boxes, and other entities
  • Business rules for naming conventions, mechanical processes, and others
  • Non-functional requirements
  • Template specifications
  • Report specifications
  • System security


  • B.A., B.S., or higher


Apply for this job

Please submit a detailed CV and fill out all the fields in the form.

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Application consent for Netcracker

By clicking the “I Accept” button you expressly make the following representations and warranties and give your consents as described below:

Netcracker collects your personal data for the purposes of managing Netcracker’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Netcracker may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

Netcracker does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Netcracker has international sites and Netcracker uses resources located throughout the world. Netcracker may from time to time also use third parties to act on Netcracker’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Netcracker group of companies as well as to third parties acting on Netcracker’s behalf, including also transfers to servers and databases outside the country where you provided Netcracker with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.