Senior Manager, Governance Risk & Compliance

Waltham, USA

Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

The Senior Manager of Governance Risk and Compliance (GRC), reports to the Director of Global Security & Privacy. They will be responsible for developing, implementing and maintaining a holistic GRC program for Netcracker, and is tasked with providing timely and quality service to ensure that IT security and compliance risks are adequately identified, communicated, audited, mitigated and/or tracked for remediation.  This position will support IT global risk and compliance projects, and contribute to the information security compliance program.

Responsibilities include:

  • Manage the planning, execution and reporting of internal audits, client audits, attestations and regulatory compliance projects across the globe.
  • Define Netcracker’s Security Risk Assessment Framework and perform security risk assessments (SRA) according to the framework.
  • Provide remediation recommendations and/or recommend alternate solutions to resolve exceptions to security standards and audits.
  • Comprehend and communicate requirements, security standards, control deficiencies and their associated risks to internal and external stakeholders.
  • Manage RFP and bid responses to security questionnaires, logistics of on-site reviews, maintenance of historic audits and evidence sets, support of client requirements during pre-production, and adherence to client requirements in post-production, to ensure efficiency and consistency of audit responses.
  • Provide security governance and advisory services to business units and project teams.
  • Manage the Netcracker’s training and awareness program, including third-party training platforms, production of physical training materials, and newsletters.
  • Implement and maintain a continuous process improvement work environment and metrics reporting process while executing security risk assessments in accordance with industry standards and best practices.
  • Develop and maintain relationships with internal and external customers to manage privacy and security risks and concerns.
  • Provide quality control reviews and guidance to staff members on compliance projects.
  • Communicate effectively orally and in writing and express conclusions and recommendations in a clear, technically sound manner.

Experience & Requirements:

  • Minimum 7-10 years of hands-on technology risk, internal audit, security and/or governance experience.
  • Bachelor degree in Information Systems or related field or an equivalent combination of education and experience.
  • Solid understanding of audit practices, IT governance, information security policies, standards and industry best practices.
  • Understanding of security risk frameworks (e.g., ISO 27001/27018/22301, NIST 800 series, COBIT, etc.) and regulatory compliance (e.g., SOX, SOC 1/2/3, PCI-DSS, PA-DSS, etc.) from a global perspective.
  • CISSP, CISA, CISM or equivalent designation.
  • Understanding of network security, OSI model and/or working within IT security is a plus.
  • Experience using Risk Management tools is a plus.
  • Demonstrated excellent written and communication skills. Communicate effectively, orally and in writing, and express conclusions and recommendations in a clear, technically-sound manner.
  • Demonstrated organizational skills with respect to time management and work production.
  • Must be able to multi-task, work independently and as part of a team, share workloads, and deal with sudden shifts in project priorities.


  • Bachelor degree in Information Systems or a related field.


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