Netcracker 2020 draws on AI for customer engagement, anticipating their needs with contextual interactions – so not so much problem solving as figuring out what customers want or are going to do before they do and delivering new services themselves and through partners.
The new platform aims to improve support for cloud-based networking, with improved support for automation and security as well as the ability of service providers to customize their implementations. It also offers better support for mobile services.
Branded Netcracker 2020, it's a significant update to the last one, in 2017, driven by telco interest in 5G, edge computing and a much-discussed shift to the cloud.
Sensing an opportunity to position itself at the heart of 5G-inspired telco transformation strategies, Netcracker has bundled its enhanced portfolio of BSS, OSS and professional services offerings under a new umbrella term that hits the sweet spot of network operators adapting to an increasingly cloud-oriented world.
Netcracker 2020 Digital BSS/OSS and Customer Engagement products and services have been redesigned and enhanced for the 5G era.
After three years in the making, OSS/BSS vendor Netcracker took the wraps off of its Netcracker 2020 digital portfolio. Netcracker 2020 offers service providers and their customers an automated, multi-vendor microservices environment for 5G digital services and applications.
With Netcracker 2020, service providers can transform customer engagement, dynamically evolve their digital ecosystems and reach new levels of automation and security, helping them to innovate and disrupt in the 5G digital economy.
Analyst Ron Westfall explains how Communications Service Providers (CSPs) can benefit from the high performance and on-demand scaling of Netcracker’s entire operations and business solutions on AWS to deliver innovative digital services with cloud economics.
Ray Le Maistre at TelecomTV addresses the shift towards the availability of business and operations support system applications on public cloud platforms, a move that enables operators to access, use and pay for those applications in ways not previously possible.
2019 has come and gone, probably faster than many of us expected, and now, we must look ahead to what the next year can offer the telecommunications service provider and technology supplier communities.