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New End-to-End Order Management Solution Builds on Netcracker’s Configure, Price, Quote and Product Catalog Capabilities
Allstream, Canada’s all-business communications provider, has agreed to transform its end-to-end order management and service fulfillment capabilities using its comprehensive next-gen innovative Netcracker 9 suite.
Allstream is a Canadian leader in IP communications and the only national communications provider that works exclusively with business customers of all sizes with a coast-to-coast national IP fiber network. This agreement adds Netcracker’s Customer Information Management, Service Order Management and Service Inventory solutions to Allstream’s current suite of Netcracker products, which include Customer Order Management, Product Information Management and Service Information Management.
This new end-to-end order management solution builds on Allstream’s use of Netcracker’s configure, price, quote and product catalog capabilities. It will support several major product lines.
“Our past success with Netcracker Technology made selecting them a natural choice for this project,” said Ray Lahoud, Vice President of Network & Information Technology Services at Allstream. “We look forward to leveraging Netcracker’s expertise, delivery capabilities and proven solution assets.”
Netcracker will replace a legacy order management system, integrate the new components with several systems supporting the service fulfillment process and deliver solution configuration and testing for Allstream.
“Our ongoing partnership with Allstream is a strong example of how Netcracker’s powerful BSS/OSS capabilities are helping our customers accelerate, monetize and improve the ways in which they create and deliver sophisticated and complex services for their customers,” said Sylvain Seignour, Vice President Americas at Netcracker. “We look forward to helping Allstream strengthen its competitive position in the market for business communications and connectivity services.”
Allstream is a Canadian leader in IP communications and the only national provider that works exclusively with business customers. Supported by its more than 30,000-kilometre nationwide high-performance fibre-optic network, Allstream’s communications technologies and services include a range of innovative, highly-scalable IP, Cloud and Security solutions that help organizations communicate more efficiently and profitably. Allstream is recognized for offering solutions that its competitors will not and for delivering the best customer experience among national providers. Allstream is a Cisco Gold Certified Partner, a Cisco Cloud and Managed Service Partner (CMSP) and holds a Cisco Powered service designation — Canada’s only Cisco Gold Star for Service Excellence award winner for 12 consecutive periods. Allstream was Canada’s first certified Hosted Collaboration Solution partner.