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Renewed BSS Partnership Underscores Importance of Consolidated Billing and Customer Management Systems
Charter Communications has executed a long-term extension of its BSS and professional services relationship with Netcracker as part of its large-scale standardization program.
Charter, the second largest cable service provider in the United States which operates under the Spectrum brand, provides services to more than 25 million business and residential customers across the country. Following the acquisition of Time Warner Cable and Bright House Networks in 2016, Charter is standardizing and simplifying core customer-facing services and processes across the combined business.
Netcracker’s BSS solution provides Charter with CRM, ordering and billing capabilities for approximately half of its expanded customer base. As part of the multiyear extension, Charter will continue to leverage Netcracker’s solution and services to reduce operating costs, support increasing customer demands for complex digital services, and improve and standardize customer-facing services and processes.
“Netcracker’s Revenue Management and CRM solutions give us the flexibility and functionality needed to deliver the best possible experience to our customers as they demand more digital services,” said Mike Ciszek, Senior Vice President of Billing Operations at Charter. “We will continue leveraging Netcracker’s offerings as a means to standardize core customer processes.”
“The cable market is rapidly evolving, with new expectations around the delivery of high-value digital services, increasingly personalized multiservice bundles, and more efficient customer interactions,” said Christopher Finn, General Manager of North America at Netcracker. “As one of the largest cable operators in the United States, these capabilities are of the utmost importance for Charter. We are excited to extend our relationship with Charter and help the company meet these mission-critical objectives.”
About Charter Communications
Charter (NASDAQ: CHTR) is a leading broadband communications company and the second largest cable operator in the United States. Charter provides a full range of advanced broadband services, including Spectrum TVTM video entertainment programming, Spectrum InternetTM access, and Spectrum VoiceTM. Spectrum BusinessTM similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. Charter's advertising sales and production services are sold under the Spectrum ReachTM brand. More information about Charter can be found at www.charter.com.