Netcracker Technology announced it extended its partnership with Chorus. Netcracker will continue to provide operational support capabilities allowing Chorus to better optimize the customer experience.
Chorus is the largest provider of telecommunications infrastructure in New Zealand. The company owns the majority of telephone lines and exchange equipment in the country and is responsible for building approximately 70% of the new fiber optic Ultra-Fast Broadband network.
Netcracker will help support Chorus’ long-term strategy to deliver the best possible customer experience, using Netcracker’s Digital OSS solution and services which includes Workforce Management, Workflow, Schedule Management and Business Activity Monitoring.
“Service providers in the Asia Pacific region continue to innovate and deliver digital services for both residential and business customers across a variety of channels, adopting new technologies and implementing new processes,” said Loh John Wu, Head of APAC at Netcracker. “Our extended partnership with Chorus underscores this trend and validates our recognition as a strategic partner for some of the region’s key service providers.”
About Netcracker Technology
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, offers mission-critical digital transformation solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.