End-to-End Service Fulfillment Automation to Accelerate Time-to-Market for Innovative New Services


Singapore Telecommunications Ltd (Singtel) has selected Netcracker and NEC APAC to transform the back-end systems for its enterprise customers. The solution will automate and enhance Singtel’s end-to-end service fulfillment processes to enable its Group Enterprise to bring new products and services bundles to the market more swiftly.

Singtel, based in Singapore, is Asia’s leading digital multimedia and solutions group and among the world’s largest fixed-line and mobile operators. Singtel’s Group Enterprise provides fixed-line, mobile and data connectivity services; cloud applications; and enterprise mobility capabilities for small, medium and large business and government customers across Asia.

“Netcracker’s solutions will help Singtel Group Enterprise augment our operational efficiency, improve productivity and increase network configuration accuracy across our services, leading to enhanced customer service experience with shorter service provisioning lead time,” said Lee Han Kheng, Vice President of Global Products at Singtel Group Enterprise.

This new service fulfillment solution will establish a single, centralized network inventory database while bringing together Singtel’s service fulfillment, service assurance and network solution components into a seamless, automated process for resource checking, reservation and service activation.

“We look forward to helping Singtel bring some of the most advanced services and highly automated service fulfillment capabilities in the world to its most valuable business customers throughout the Asia-Pacific region more rapidly,” said Ganesh Balasubramanian, Vice President APAC and Middle East, at Netcracker. “This continuation and extension of our strong partnership with Singtel demonstrates Netcracker’s and NEC’s unmatched ability to deliver sophisticated, next-generation business capabilities to our customers anywhere in the world.”

About Singtel

The Singtel Group is Asia's leading communications group.  It provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions. Headquartered in Singapore, Singtel has more than 130 years of operating experience and played a pivotal role in the country’s development as a major communications hub.