T-Mobile Netherlands, a subsidiary of Deutsche Telekom, has selected Netcracker to implement Netcracker’s sophisticated Product Management solution, which is comprised of Product Catalog and Product Lifecycle Management components. This will help T-Mobile Netherlands improve the overall management and delivery of its services.
T-Mobile Netherlands is among the largest providers of mobile telecommunications, offering services to 3.8 million customers. A centralized product catalog and sophisticated product management capabilities will enable T-Mobile Netherlands to consolidate and support easy access to all product information. Netcracker’s Product Lifecycle Management, which will be implemented using an agile methodology, will enable T-Mobile Netherlands to simplify the way it manages products across their lifecycles, from development to production to retirement.
With more control over its assets, T-Mobile Netherlands will deliver a superior customer experience by improving time-to-market for new products and reducing the number of incorrect offers.
“A centralized view into our products and the use of a single platform to manage their lifecycles will help us improve internal operations and collaboration, and introduce new opportunities to maximize customer experience by giving our end users what they want, when and how they want it,” said Jeroen Van Der Sman, Manager Solution Design at T-Mobile Netherlands. “We are excited to use Netcracker’s comprehensive Product Management solution as a means to achieve these mission-critical objectives. Also, this change is part of a bigger IT transformation program we are currently doing.”
Netcracker’s solution will help T-Mobile Netherlands replace out-of-date, built-to-order systems with commercial off-the-shelf (COTS) software. In doing so, it will be able to reduce technical complexity and experience greater agility across its product lifecycle and management functions.
“With end-to-end visibility and control over its product development and lifecycle, an operator can see the whole picture and implement best practices to maximize customer experience and retention,” said Sylvain Seignour, Vice President of Global Sales at Netcracker. “We are excited to help T-Mobile Netherlands experience these capabilities and we look forward to helping it experience the full benefits of leveraging cutting-edge BSS capabilities.”
With more than 4.5 million customers, T-Mobile Netherlands, which is part of Deutsche Telekom, is one of the largest mobile telecommunication companies for consumers and SMEs. T-Mobile offers customers access to mobile telecommunication services in a way that is both simple and appealing and has a leading position in the field of mobile Internet. T-Mobile Netherlands operates the brands T-Mobile, BEN and Simpel. In the youth segment T-Mobile works in partnership with MTV Mobile and bliep. In 2012, T-Mobile won the title of Best Employer in the Netherlands.