VIVACOM, a leading quad-play communications service provider in Bulgaria, has gone live with an upgrade to the Netcracker Revenue Management solution. The Netcracker platform enables convergence of VIVACOM’s rating, billing and charging operations across all lines of business.
VIVACOM is the largest communications service provider in Bulgaria, providing fixed-line, mobile, broadband and pay-TV services.
The upgraded Netcracker Revenue Management solution will enable VIVACOM to accelerate time-to-market for new services by utilizing a comprehensive solution that consolidates all transaction operations through a single, convergent, real-time platform. This upgrade will also help VIVACOM build its transaction management infrastructure with minimum disruption to ongoing operations.
“Our long and trusted relationship with Netcracker, combined with its successful track record for the on-time and on-budget delivery of complex projects, made selecting it for this upgrade a logical choice,” said Ivan Cholakov, IT Director at VIVACOM. “The great variety of capabilities provided by Netcracker’s convergent Revenue Management solution will give us the speed and insight needed to deliver value to our customers.”
This long-term agreement and solution upgrade will provide VIVACOM with a wide range of benefits, including the ability to increase automation within its billing operations. The real-time and convergent characteristics of the Netcracker Revenue Management solution will also help VIVACOM reduce costs, support more complex rating scenarios and accelerate time-to-market for cutting-edge solutions, improving customer experience.
As part of the upgrade, Netcracker provided a range of professional services and was responsible for upgrading its solution as well as all third-party customizations. Netcracker also provided impact analysis and upgraded VIVACOM’s custom code.
“We are excited to extend our strategic partnership with VIVACOM and provide it with our cutting-edge Revenue Management solution to optimize billing processes,” said Sylvain Seignour, Vice President of Global Sales at Netcracker. “This agreement showcases our deep-rooted presence in billing and our ability to help communications service providers of all sizes accelerate, streamline and automate operations.”
VIVACOM is a leader in developing modern telecommunication services to meet the highest professional standards - from Мobile and Fixed Voice services, high speed Fiber Optic Internet, Digital Interactive TV to tailor made telecommunication solutions.