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Vivo, the subsidiary of the Telefónica Group operating in Brazil, has extended its BSS Operations and Support contract with Netcracker until 2020. The Netcracker BSS platform used by Vivo is currently responsible for supporting the billing operations for B2C and B2B for more than 35 million subscribers.
As the leading communications service provider in Brazil, Vivo offers fixed-line and mobile voice, television and internet broadband services to approximately 97 million subscribers.
"Over the past years, Netcracker demonstrated commitment and continuous support of our mission-critical billing operations, ensuring high performance, quality and timely billing execution as our trusted partner," said Alessandra Bomura, CIO at Vivo.
"The fast-moving Latin American market forces service providers to leverage innovative, future-proof systems that deliver a wide range of capabilities across all business lines," said Fabio Gatto, General Manager of LATAM at Netcracker.
Telefónica is one of the largest telecommunications companies in the world by market capitalization and number of customers with a comprehensive offering and quality of connectivity that is delivered over world class fixed, mobile and broadband networks. As a growing company it prides itself on providing a differential experience based both on its corporate values and a public position that defends customer interests. The company has a significant presence in 21 countries and 349 million accesses around the world. Telefónica has a strong presence in Spain, Europe and Latin America, where the company focuses an important part of its growth strategy. Telefónica is a 100% listed company, with more than 1.5 million direct shareholders. Its share capital currently comprises 4,900,571,209 ordinary shares traded on the Spanish Stock Market and on those in London, New York, Lima, and Buenos Aires.