3 Reasons Voice Control Matters for Service Providers
Voice control will become an important customer interface for support, purchasing and data collection.
Five Reasons to Choose a CMMI Level 5 Services Organization
Service organizations that have earned CMMI Level 5 appraisal bring the maturity and expertise needed to be effective strategic partners.
Planning a Successful Digital Transformation
Automation, evolved delivery models and personalized customer management are critical to enabling successful digital transformation.
NEC/Netcracker NaaS Use Case: Launch On-Demand Services 80% Faster
NEC/Netcracker and Juniper Networks partner to help service providers tackle the B2B market and bring innovative services to market more quickly.
Making Digital Engagement Intelligent
In a new VanillaPlus article, Paul Hughes breaks down the three key capabilities service providers need to enable truly intelligent digital engagement.
3 Pricing Models That Work for DSPs
In the digital market, service providers need to adopt new pricing models that go beyond traditional metering and consumption.
Group-Wide BSS/OSS Automation: A Hot Topic on Day 1 of TM Forum Live!
Digital competition is the key business case driver that automation advocates have long awaited.
How the IoT is Redefining Customer Experience
Service providers need to leverage the IoT to optimize customer experience with innovative capabilities like voice-controlled digital assistants.
The Top Five Functions of Next-Gen BSS
Our recent survey found that service providers are looking for next-gen BSS functionality, but what does that mean?