Delivering an Adaptive Customer Journey
Bob Titus describes what it takes for service providers to deliver a personalized and flexible customer experience across channels.
Automation Drives Transactions at Hyperscale
As large industries automate core business processes, they create an official digital record that is valuable, sensitive and must be managed at hyperscale.
Making Digital Engagement Intelligent
In a new VanillaPlus article, Paul Hughes breaks down the three key capabilities service providers need to enable truly intelligent digital engagement.
Is AI Ready for Service Providers?
It's understandable to approach AI with skepticism while admiring its promise.
3 Uses for AI in Next-Gen OSS
AI is receiving a great deal of attention, but what does it mean for OSS?
What is Next-Gen OSS?
As the industry enters the digital era service providers examine what makes next-gen OSS truly next-gen.
BSS & OSS Priorities Align in the Move to Software Centricity
As BSS and OSS converge to support digital services, functional priorities are aligning across customer-facing and back-office operations.
IoT: Closing the Deal of Things
For service providers, selling smart devices alongside connectivity services is imperative as the IoT becomes more mainstream.
The Old Way of Developing and Delivering Services is Dead
Service providers must find new ways to develop and roll out offerings more quickly if they are to meet the changing demands of segmented customer bases.