Cable Virtualization: Embracing the HERD Mentality
In the growing face of competition, cable operators can embrace a new virtualization strategy to improve agility, responsiveness and customer experience management.
5 Aspects of a Carrier-Grade CPQ Solution
There are many characteristics to look for in a configure price quote (CPQ) solution, especially in today's digital and highly connected environment.
Prioritizing the Service Provider’s Long-Term Strategic Vision
While digital transformation is the current buzzword, realistic service providers must balance business, operations and technology transformation.
Making 5G Service Operations a Reality
Ari Banerjee discusses how to bring 5G into reality by automating service management, understanding complex SLAs and solving monetization challenges.
Contextualized, Personalized, Prioritized: The Foundations of a Better Customer Experience
Delivering a superior customer experience requires insight, data management and realistic objectives.
Blockchain as a Strategy for OSS/BSS and Beyond
Bringing blockchain into the telecom market to enhance OSS and BSS seems to present numerous opportunities, although doing so is still in the early phases.
Why Cable MSOs Need Advanced Customer Journey Management Today
Several imminent trends for the cable market should pressure operators to build a more coherent customer journey management strategy.
3 Ways to Digitalize a Bill
Digitalizing a bill means going beyond converting paper bills into online variations by incorporating key aspects from the end-to-end digital customer journey.
Next-Gen BSS: Billing in the Cloud Brings Performance & Cost Benefits
Moving BSS to a scalable cloud architecture gives service providers the agility to handle peak traffic spikes more efficiently at a lower cost.