Getting Beyond the Digital Roadblock: How to Move Forward
Becoming a digital service provider is not as simple as rebranding yourself as one. You’ll need a guide.
The Big Challenge for Big Data in CEM
A better customer experience requires service providers to knock down internal silos and become experts at using contextual data.
Partnering in a Digital Ecosystem Requires a Major Business Model Shift
CSPs will need to leverage strong relationships and new ways of doing business to succeed in today’s digital landscape.
6 Ways for CSPs to Get into a Customer-Centric Mindset
Communications service providers realize they have a problem with customer satisfaction, and to turn things around they are changing their attitude and taking steps to improve perception.
How Will e-SIM Cards Change the Way Service Providers Deliver Mobile Services?
The e-SIM is coming, and service providers need to make sure their BSS/OSS can handle instant changes to mobile plans, number porting and keeping track of the entire number management lifecycle.
Mobile First: Bringing the Back Office Out in Front
A solid BSS infrastructure that supports multiple channels will be a critical factor for a successful mobile strategy.
Analyzing Touchpoints Along the Customer Journey
Touchpoints and the overall journey combine to create a powerful view into each and every customer experience.