The Big Challenge for Big Data in CEM
A better customer experience requires service providers to knock down internal silos and become experts at using contextual data.
Partnering in a Digital Ecosystem Requires a Major Business Model Shift
CSPs will need to leverage strong relationships and new ways of doing business to succeed in today’s digital landscape.
6 Ways for CSPs to Get into a Customer-Centric Mindset
Communications service providers realize they have a problem with customer satisfaction, and to turn things around they are changing their attitude and taking steps to improve perception.
How Will e-SIM Cards Change the Way Service Providers Deliver Mobile Services?
The e-SIM is coming, and service providers need to make sure their BSS/OSS can handle instant changes to mobile plans, number porting and keeping track of the entire number management lifecycle.
Mobile First: Bringing the Back Office Out in Front
A solid BSS infrastructure that supports multiple channels will be a critical factor for a successful mobile strategy.
Analyzing Touchpoints Along the Customer Journey
Touchpoints and the overall journey combine to create a powerful view into each and every customer experience.
Who Will Win the Mobile Payments Game?
The market is being flooded with mobile payments services, but without clear strategies customers may decide to stick with plastic and cash.