TMF Customer Centricity Award Speech
Sylvain Seignour accepts the award for Netcracker's ability to help service providers improve customer centricity.
Helping the Disabled Get around the Smart City
Smart cities can be a place where the disabled feel more at home by giving better access to buildings, providing easier interaction with healthcare and other services or sending driverless cars to help them get around their neighborhood and beyond.
Disability: The Untapped Mobile Market Segment
A billion people have some sort of disability, yet this market has gone largely untapped by the mobile industry. But with technology bringing options to people with different kinds of impairments, the disabled are on the front line of mobile innovation.
Unifying Service and Network Orchestration Makes Good Business Sense
Existing BSS/OSS systems can’t fill the orchestration gaps preventing seamless end-to-end execution of service, policy and quality of experience processes. But the use of automation for critical service management processes can help close those gaps.
Driving Service Assurance with Analytics
Analytics solutions are beginning to close the network intelligence gap and provide more customer-centric and business-focused functionality.
Making Service Assurance Customer-Centric
Delivering better customer experience requires Communications Service Providers (CSPs) to take a customer-centric approach to service assurance.
10 Elements of Real-Time Convergent Charging Evolution (Part 1)
Here are the first five of 10 core real-time convergent charging capabilities that may be key components of any go-forward revenue management plan.
5 Keys to Rapid Customer Experience Enhancement
5 points for enhancing customer experiences rapidly and pragmatically.
Service Convergence Drives Billing Consolidation
As boundaries between service domains fade, CSPs are migrating to common rating and charging platforms.