5 Aspects of a Carrier-Grade CPQ Solution
There are many characteristics to look for in a configure price quote (CPQ) solution, especially in today's digital and highly connected environment.
Prioritizing the Service Provider’s Long-Term Strategic Vision
While digital transformation is the current buzzword, realistic service providers must balance business, operations and technology transformation.
Contextualized, Personalized, Prioritized: The Foundations of a Better Customer Experience
Delivering a superior customer experience requires insight, data management and realistic objectives.
Blockchain as a Strategy for OSS/BSS and Beyond
Bringing blockchain into the telecom market to enhance OSS and BSS seems to present numerous opportunities, although doing so is still in the early phases.
Why Cable MSOs Need Advanced Customer Journey Management Today
Several imminent trends for the cable market should pressure operators to build a more coherent customer journey management strategy.
3 Ways to Digitalize a Bill
Digitalizing a bill means going beyond converting paper bills into online variations by incorporating key aspects from the end-to-end digital customer journey.
3 Digital Things Mobile Operators Aren’t Doing for Enterprises but Should
Solely providing basic mobility services to businesses can make operators more similar to digital gatekeepers than enablers.
5G Use Case: A Look at Network Slicing for Enterprise Augmented Reality Applications
Large-scale events and citywide environments can benefit from using designated 5G network slices to boost efficiency, logistics and experience.
Collaboration Keeps a Digital Marketplace Relevant
The benefits of sustaining a partner management strategy after the implementation of a digital marketplace are far-reaching.