Cloud BSS: Besides Subscription Billing, What Else is There?
Business support systems (BSS) in the cloud definitely need to include billing and rating, but should also incorporate digital product catalogs, partner management and more.
Five Back-Office Requirements to Make Digital Transformation Successful
Transforming into a digital service provider requires new levels of visibility, centralized analytics strategies and a strong focus on customer experience, among other things.
What is Customer Journey Management?
Customer journey management informs the user experience regarding which products, offers, options and next steps to display to any customer at any point in an engagement.
How Service Providers Can Leverage APIs to Differentiate in B2B
There are several approaches service providers can take to use API service exposure to differentiate and grow revenue in business markets.
5 Key Takeaways From Mobile World Congress Americas
5G, AI, network performance and security are all becoming increasingly important topics as networks evolve and service demands change.
Mobile World Congress Americas in LA Makes More Sense Than You Think
As the city of angels embraces innovation and the new technology revolution, its playing host to MWC Americas seems logical in the digital world.
Creating Real Value in the Internet of Things
As the Internet of Things (IoT) takes hold, service providers are presented with new value through business model transformation and optimization.
5 Aspects of a Carrier-Grade CPQ Solution
There are many characteristics to look for in a configure price quote (CPQ) solution, especially in today's digital and highly connected environment.
Contextualized, Personalized, Prioritized: The Foundations of a Better Customer Experience
Delivering a superior customer experience requires insight, data management and realistic objectives.