The Convergence of Service Fulfillment and Assurance in Next-Generation OSS
As OSS evolves alongside hybrid, cloud and digital environments, bridging fulfillment and assurance will ease closed-loop operations and enable the delivery of more complex services.
Top 4 IoT Revenue Opportunities for CSPs in the Early 2020s
As the Internet of Things showcases more opportunity, communications service providers must be ready to evolve their service portfolios and business models to capitalize on its promise.
Success in Customer Experience Requires a Centralized Data Management Strategy
Bringing together data with machine learning and other advanced tools through a comprehensive strategy enable the delivery of superior customer experience.
The Critical Role of Artificial Intelligence in Large-Scale OSS Automation
Artificial intelligence and machine learning can prove to be extremely valuable as large-scale OSS processes and service orders become increasingly complex.
Cloud BSS: Besides Subscription Billing, What Else is There?
Business support systems (BSS) in the cloud definitely need to include billing and rating, but should also incorporate digital product catalogs, partner management and more.
Five Back-Office Requirements to Make Digital Transformation Successful
Transforming into a digital service provider requires new levels of visibility, centralized analytics strategies and a strong focus on customer experience, among other things.
What is Customer Journey Management?
Customer journey management informs the user experience regarding which products, offers, options and next steps to display to any customer at any point in an engagement.
How Service Providers Can Leverage APIs to Differentiate in B2B
There are several approaches service providers can take to use API service exposure to differentiate and grow revenue in business markets.
5 Key Takeaways From Mobile World Congress Americas
5G, AI, network performance and security are all becoming increasingly important topics as networks evolve and service demands change.