The Importance of the Customer Journey in Cable
As customers become increasingly familiar with digital environments and demand new experiences, service providers need to shift their focus to delivering the best customer journey across all channels.
5G NR: New Radio Options Empowering Digital Service Innovation
5G new radio connectivity will empower some of the more exciting 5G use cases that are being discussed, such as industrial automation, immersive AR and VR and more.
The Critical Role of Artificial Intelligence in Large-Scale OSS Automation
Artificial intelligence and machine learning can prove to be extremely valuable as large-scale OSS processes and service orders become increasingly complex.
Service Providers Use Sales Automation to Grow B2B Market Share
A strong configure price quote (CPQ) solution is part of an overall strategy for operators to improve their reach into the enterprise space.
MWC 2019 Journal, Day 1: Experience, Not Technology, is King
With the proliferation of digital technologies, artificial intelligence and automation, it seems technology can enable new levels of speed, but not at the expense of customer experience.
Netcracker’s View: Improving ONAP Commercial Readiness With Domain Orchestration
ONAP needs to flexibly support a number of different operational and deployment scenarios to move from lab to production.
Operational Automation: The Next Major Focus for Cloud Transformation
Automation and operational efficiency are among the biggest benefits of using next-generation networks like the cloud, but achieving these goals seems to be more difficult than initially expected.
Cloud BSS: Besides Subscription Billing, What Else is There?
Business support systems (BSS) in the cloud definitely need to include billing and rating, but should also incorporate digital product catalogs, partner management and more.
Survey: Virtualization Adoption Still Lags, but Operators See Potential in B2B Services and Automation
A new Heavy Reading and Netcracker survey of global service providers reveals SDN/NFV services for 5G use cases, SD-WAN and other offerings look to be the most profitable in the next two years.