The Importance of the Customer Journey in Cable
As customers become increasingly familiar with digital environments and demand new experiences, service providers need to shift their focus to delivering the best customer journey across all channels.
Cable and the Opportunistic B2B Market
How are cable operators like Midco and RCN addressing the B2B market and meeting new digital enterprise expectations?
Service Providers Use Sales Automation to Grow B2B Market Share
A strong configure price quote (CPQ) solution is part of an overall strategy for operators to improve their reach into the enterprise space.
Cloud BSS: Besides Subscription Billing, What Else is There?
Business support systems (BSS) in the cloud definitely need to include billing and rating, but should also incorporate digital product catalogs, partner management and more.
How to Enable Flexible BSS Operations by “Wrapping” Solutions
Rather than ripping and replacing core billing systems, which are integrated across the company in today’s digital world, operators should consider wrapping BSS.
What is Customer Journey Management?
Customer journey management informs the user experience regarding which products, offers, options and next steps to display to any customer at any point in an engagement.
5 Aspects of a Carrier-Grade CPQ Solution
There are many characteristics to look for in a configure price quote (CPQ) solution, especially in today's digital and highly connected environment.
Blockchain as a Strategy for OSS/BSS and Beyond
Bringing blockchain into the telecom market to enhance OSS and BSS seems to present numerous opportunities, although doing so is still in the early phases.
3 Ways to Digitalize a Bill
Digitalizing a bill means going beyond converting paper bills into online variations by incorporating key aspects from the end-to-end digital customer journey.