5G Network Slicing and the Extreme Real-Time Internet
Virtual reality, augmented reality and the tactile internet will be more promising thanks to the emergence of 5G network slicing.
MWC 2019 Journal, Day 1: Experience, Not Technology, is King
With the proliferation of digital technologies, artificial intelligence and automation, it seems technology can enable new levels of speed, but not at the expense of customer experience.
What is Customer Journey Management?
Customer journey management informs the user experience regarding which products, offers, options and next steps to display to any customer at any point in an engagement.
How Service Providers Can Win in Cloud Services for Business
A real-world use case that reveals addressable gaps in today's public clouds.
3 Key Principles for Fueling a Partner Ecosystem
Specific BSS capabilities are necessary to create successful partner communities.
Contextualized, Personalized, Prioritized: The Foundations of a Better Customer Experience
Delivering a superior customer experience requires insight, data management and realistic objectives.
Why is Customer Experience the Driving Force Behind Digital Transformation?
In a brief report, 451 Research explores how harnessing the true power of data enables service providers to deliver on customers’ digital expectations.
Winning Customers With a Seamless Digital Journey
Discover how to enable an omnichannel digital experience and retain customer loyalty as expectations soar.
Virtualization is All About Customer Experience
5G offers a plethora of exciting use cases, but service providers cannot enable next-gen experiences without adopting SDN/NFV successfully.