The Importance of the Customer Journey in Cable
As customers become increasingly familiar with digital environments and demand new experiences, service providers need to shift their focus to delivering the best customer journey across all channels.
The Cable Industry’s Unique Challenges in Optimizing the Customer Experience
Sheryl Kingstone of 451 Research highlights how cable operators can deliver a better customer experience through personalization.
Success in Customer Experience Requires a Centralized Data Management Strategy
Bringing together data with machine learning and other advanced tools through a comprehensive strategy enable the delivery of superior customer experience.
5G Network Slicing and the Extreme Real-Time Internet
Virtual reality, augmented reality and the tactile internet will be more promising thanks to the emergence of 5G network slicing.
MWC 2019 Journal, Day 1: Experience, Not Technology, is King
With the proliferation of digital technologies, artificial intelligence and automation, it seems technology can enable new levels of speed, but not at the expense of customer experience.
What is Customer Journey Management?
Customer journey management informs the user experience regarding which products, offers, options and next steps to display to any customer at any point in an engagement.
How Service Providers Can Win in Cloud Services for Business
A real-world use case that reveals addressable gaps in today's public clouds.
3 Key Principles for Fueling a Partner Ecosystem
Specific BSS capabilities are necessary to create successful partner communities.
Contextualized, Personalized, Prioritized: The Foundations of a Better Customer Experience
Delivering a superior customer experience requires insight, data management and realistic objectives.