The Importance of the Customer Journey in Cable
As customers become increasingly familiar with digital environments and demand new experiences, service providers need to shift their focus to delivering the best customer journey across all channels.
The Cable Industry’s Unique Challenges in Optimizing the Customer Experience
Sheryl Kingstone of 451 Research highlights how cable operators can deliver a better customer experience through personalization.
5G NR: New Radio Options Empowering Digital Service Innovation
5G new radio connectivity will empower some of the more exciting 5G use cases that are being discussed, such as industrial automation, immersive AR and VR and more.
5G Network Slicing and the Extreme Real-Time Internet
Virtual reality, augmented reality and the tactile internet will be more promising thanks to the emergence of 5G network slicing.
MWC 2019 Journal, Day 1: Experience, Not Technology, is King
With the proliferation of digital technologies, artificial intelligence and automation, it seems technology can enable new levels of speed, but not at the expense of customer experience.
Cloud BSS: Besides Subscription Billing, What Else is There?
Business support systems (BSS) in the cloud definitely need to include billing and rating, but should also incorporate digital product catalogs, partner management and more.
As SDN/NFV Rollouts Continue, BSS Readiness Must be a Top Priority Moving Forward
Modernizing or even replacing BSS with more real-time and automated capabilities will be critical to the successful rollout of SDN/NFV services.
Opportunity Knocks for 5G Network Slicing
The ability to capitalize on 5G network slicing is within reach if service providers plan accordingly and develop a pragmatic approach.
A Centralized Product Catalog Can Substantially Improve Hybrid Network Efficiency
Defining, creating and fulfilling digital services across hybrid environments can get a boost in agility through a centralized catalog.