Making 5G Service Operations a Reality
Ari Banerjee discusses how to bring 5G into reality by automating service management, understanding complex SLAs and solving monetization challenges.
Contextualized, Personalized, Prioritized: The Foundations of a Better Customer Experience
Delivering a superior customer experience requires insight, data management and realistic objectives.
Blockchain as a Strategy for OSS/BSS and Beyond
Bringing blockchain into the telecom market to enhance OSS and BSS seems to present numerous opportunities, although doing so is still in the early phases.
Why Cable MSOs Need Advanced Customer Journey Management Today
Several imminent trends for the cable market should pressure operators to build a more coherent customer journey management strategy.
3 Ways to Digitalize a Bill
Digitalizing a bill means going beyond converting paper bills into online variations by incorporating key aspects from the end-to-end digital customer journey.
3 Digital Things Mobile Operators Aren’t Doing for Enterprises but Should
Solely providing basic mobility services to businesses can make operators more similar to digital gatekeepers than enablers.
5G Use Case: A Look at Network Slicing for Enterprise Augmented Reality Applications
Large-scale events and citywide environments can benefit from using designated 5G network slices to boost efficiency, logistics and experience.
Next-Gen BSS: Billing in the Cloud Brings Performance & Cost Benefits
Moving BSS to a scalable cloud architecture gives service providers the agility to handle peak traffic spikes more efficiently at a lower cost.
Netcracker is Top of the Class Again in Service Fulfillment and Orchestration
Netcracker was named the sole leader of GlobalData’s Competitive Landscape Assessment of the service fulfillment and orchestration market.