Increased Responsiveness and Enhanced Process Automation Will Improve Customer Experience and Satisfaction.
WALTHAM, MA — April 20, 2016 —
Netcracker Technology announced today that Consolidated Communications, a leading business and broadband communications provider, went live with an upgraded Netcracker Service Order and Resource Management solution. The additional functionality includes an access service request integration module, which will help Consolidated Communications automate the assignment of tasks.
Consolidated Communications, Inc. (CCI) is a leading business and broadband communications provider. The company provides advanced communications solutions to residential and business customers across its fiber-rich network, which extends across an 11-state service area. Consolidated Communications is dedicated to consistently meeting customer expectations with forethought and flexibility while delivering reliable services and exceptional customer care.
“With these enhanced capabilities, we not only can reduce the time it takes to deliver services, but we can also respond to customers faster and deliver a better experience,” said Tom White, Chief Technology Officer at Consolidated Communications. “Netcracker’s solution continues to improve the way we do business and has helped us overcome numerous challenges. We are excited to leverage this new functionality to ensure that we continue to meet our customers’ expectations.”
With the new components deployed, Netcracker’s solution helped Consolidated Communications significantly reduce the effort needed to provision orders, which reduces costs and streamlines delivery capabilities. Combined, these capabilities enable the operator to dramatically improve customer service for both business and residential customers.
“When our customers need to overcome business and technology obstacles, we go out of our way to provide the best solutions in order to help them mitigate complexity and embrace success,” said Rohit Aggarwal, Vice President of Sales at Netcracker. “We are happy to help our cable customers utilize the most up-to-date and sophisticated capabilities that introduce new opportunities to maximize revenue and reduce complexity.”
For more information on Netcracker’s Service Order and Resource Management solution, please contact Joanna Larivee at Joanna.Larivee@Netcracker.com.
About Netcracker Technology
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
For more information, visit www.Netcracker.com.
SmartMark Communications for Netcracker