Insights

RCN Selects Netcracker’s Converged Revenue Management Solution to Launch Advanced Products and Enrich Customer Experience

RCN has signed a long-term contract extension for Netcracker’s BSS solutions and added Netcracker’s next-generation converged rating and billing solution to improve customer experience.

Waltham, MA — March 31, 2014 — 

Netcracker Technology announced today that RCN, a US-based provider of high speed Internet, digital TV, and telephone services, has signed a long-term contract extension for Netcracker’s Business Support Systems (BSS) solutions and added Netcracker’s next-generation converged rating and billing solution to improve customer experience, reduce operational costs, and bring advanced new services to market.

“Netcracker is a proven partner we rely on for our BSS,” said Robert Roeder, Executive Vice President and Chief Development Officer at RCN Telecom Services, LLC. “Leveraging its new, converged revenue management solution, we plan to bring a variety of on-demand, and personalized offerings to our customers in both commercial and residential markets while also enhancing the configurability, scalability, and usability of our core BSS capabilities.”

Netcracker is the primary BSS solution provider for RCN, covering end-to-end customer and service management. With this extension and expansion of its relationship, RCN will utilize a wide range of Netcracker’s BSS capabilities including rating and billing. It will enable a variety of converged business models that can create personalized offerings, deliver flexible billing, and accelerate speed to market for new offerings. It will also enable customized packages for a demanding and fast-growing enterprise market.

“We look forward to working with RCN to enhance its customer experience, bring sophisticated new products to market and reduce its core operational costs as a result of extending our relationship and delivering our converged Revenue Management solution,” said Sylvain Seignour, Vice President – North America and Europe at Netcracker. “RCN provides yet another example of a strong partnership that extends across the key domains of Revenue Management, BSS, and Service Management.”

About RCN Telecom Services, LLC

RCN Telecom Services, LLC (http://www.rcn.com and rcnbusiness.com) provides industry-leading high-speed Internet, all-digital TV and phone services for residential, small/medium and Enterprise business customers. PC Magazine’s Readers’ Choice Award named RCN one of the winners for best cable broadband ISPs in 2013 – RCN was rated highest in satisfaction for reliability. RCN was also ranked #1 in Boston by Netflix for the best viewing experience. RCN's affordably priced advanced digital services are delivered through its proprietary, state-of-the-art fiber-rich network and supported by 100% U.S.-based customer service. RCN's primary service areas include Washington, D.C., Philadelphia, Lehigh Valley (PA), New York City, Boston and Chicago.


​Media Contacts:
​Jackie Heitman
SVP, Marketing and Sales
RCN
+1-609-751-9305
jackie.heitman@rcn.net

Erin O’Reilly
Netcracker Technology
+1-781-366-7049
Erin.OReilly@Netcracker.com