SKY Expands Partnership with Netcracker to Deliver Best-in-Class Customer Experience
Netcracker's Solutions and Services Enable SKY to Meet the Increasing Demands of its Digital Subscriber Base.
Netcracker Technology announced today its expanded relationship with SKY, the leading satellite pay-TV provider in New Zealand. The engagement will consist of Netcracker providing additional staff augmentation services to ensure that SKY has the appropriate personnel and expertise in order to maximize the use of Netcracker's recently upgraded Revenue Management solution and optimize customer experience.
Through the use of Netcracker's expertise and services, SKY can establish a long-term strategy for meeting the resource demand required to deliver the best possible customer solutions.
“Netcracker's solutions and services have enabled us to maintain customer-centric operations and ensure that we have the capabilities in place to keep up with the evolving digital market,” said Quinton McKenzie, Head of Billing and Operations at SKY.
“Service providers in the APAC region continue to innovate and deliver digital services to both residential and business customers across a variety of channels, adopting new technologies and implementing new processes,” said Loh John Wu, General Manager of APAC at Netcracker. “Our expanded relationship with SKY underscores this trend and validates our recognition as a strategic partner for some of the region’s key service providers.”
For more information on Netcracker’s solutions and services, please contact Joanna Larivee at Joanna.Larivee@Netcracker.com.
About Netcracker Technology
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
For more information, visit www.netcracker.com.