March 4, 2013

Swisscom Signs Netcracker to Long-Term Maintenance Agreement for IP Service Fulfillment Solution

Netcracker Technology has signed a long-term software maintenance agreement to support Swisscom Ltd’s IP Service Fulfillment solution.

Netcracker Technology announced today that it has signed a long-term software maintenance agreement to support Swisscom (Switzerland) Ltd’s IP Service Fulfillment solution. Netcracker has been a strategic partner with Swisscom on a number of complex transformation projects over the years, most recently designing and deploying their Fiber and Copper IP Service Fulfillment and Assurance solution. Under the terms of the current contract, Netcracker will provide comprehensive support for this system, which delivers next-generation, converged, IP-based services.

Swisscom (Switzerland) Ltd is Switzerland’s largest telecom operator and service provider. Swisscom offers customers throughout the country a full range of products and services including Internet, TV, mobile, landline, and IP-based voice and data communication.

Swisscom utilizes Netcracker Telecom Operations and Management Solution (TOMS)-based fulfillment and assurance capabilities to support the company’s strategic All-IP program. Specifically, the solution provides service and resource provisioning and activation, network management, and day-to-day assurance of all IP-based services. The agreement with Netcracker will help Swisscom to monetize its investment in this solution, lower the total cost of ownership, and deliver a quality customer experience.

“Our long-term contract with Netcracker will enable us to support the IP Service Fulfillment solution well into the future at a lower cost, and will also enhance our ability to respond to rapidly changing market demands by offering new and compelling services with the required quality to our customers,” said Swisscom’s Service Manager of Network Operations.

“Swisscom’s decision to continue its partnership with Netcracker is a true testament to the value they place on our knowledge, expertise, and technical ability,” said Sylvain Seignour, Netcracker’s Vice President Americas and Europe. “This new agreement will not only lower OpEx and CapEx, but will also enable Swisscom to focus on the evolution of their network infrastructure and the expansion of their business.”

Media Contacts:

Erin O’Reilly
Netcracker Technology

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