May 9, 2016

Turkcell Improves Customer Experience with NEC’s and Netcracker’s Resource Management Solution

New OSS Capabilities Will Enable Faster Service Delivery and Greater Business Agility

NEC Corporation and Netcracker Technology announced today that Turkcell, a converged telecommunication and technology services provider in Turkey, has successfully deployed Netcracker’s Resource Management solution. This is part of Turkcell’s continued focus on customer satisfaction and infrastructure optimization and will allow it to provision new services more quickly.

Turkcell, with support from NEC and Netcracker, will use Netcracker’s Resource Management solution, comprised of Resource Inventory, Discovery & Reconciliation and Planning & Design capabilities, to drive three key business outcomes:

  • Optimize its infrastructure and reduce opex by making more efficient use of its network assets.
  • Reduce the total cost of ownership by consolidating network and resource information on a single system.
  • Deliver a better customer experience by activating new devices faster and reducing the time between when customers order services and the time they can be consumed.

With more efficient end-to-end fulfillment and assurance processes, Turkcell will become more agile and strengthen its leadership position in Turkey’s fast-changing market.

“Our customers expect great service continuity and quality with a network that never lets them down,” said Erdogan Bayrak, IT Governance & Enterprise Capabilities Manager at Turkcell. “Netcracker’s solutions and expertise help us constantly improve our efficiency and agility as we successfully meet our customers’ expectations.”

“Delivering sophisticated OSS capabilities to Turkcell highlights our commitment with Netcracker to help service providers optimize performance on all levels,” said Cengiz Karabalik, General Manager at NEC Telecommunication and Information Technology (NEC Turkey). “We are excited to help Turkcell move forward with this initiative and take on enhanced functionality to gain new competitive advantages.”

For more information on Netcracker’s Resource Management solution, please contact Joanna Larivee at

About Netcracker Technology

Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

For more information, visit

About NEC Corporation

NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company’s experience and global resources, NEC’s advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society. For more information, visit NEC at

Based on its Mid-term Management Plan 2015, the NEC Group globally provides “Solutions for Society” that promote the safety, security, efficiency and equality of society. Under the company’s corporate message of “Orchestrating a brighter world,” NEC aims to help solve a wide range of challenging issues and to create new social value for the changing world of tomorrow. For more information, please visit

NEC is a registered trademark of NEC Corporation. All Rights Reserved. Other product or service marks mentioned herein are the trademarks of their respective owners. ©2015 NEC Corporation.

Media Contact

Erin O’Reilly
Netcracker Technology

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