Insights

Vivo Expands Netcracker's Service Management as Part of Large-Scale Digital Transformation

Netcracker's Solution to Optimize Service Activation for Vivo's Business and Consumer Mobile Subscribers

WALTHAM, MA — May 10, 2018 — 

Netcracker Technology announced today that Vivo, Telefónica Group’s Brazilian subsidiary, has upgraded and expanded its use of Netcracker’s Service Management solution. The solution will help Vivo standardize provisioning and activation for all B2B and B2C mobile services.

Vivo is the leading communications service provider in Brazil, delivering fixed-line and mobile voice, television and internet broadband services to approximately 97 million customers across the country.

Upgrading and expanding Netcracker’s Service Management solution is part of Vivo’s larger digital transformation and will enable Vivo to accelerate core mobile service delivery and management, ensuring speedy activation, provisioning and assurance. This expansion comes shortly after the announcement that Vivo extended its use of Netcracker’ s Revenue Management solution.

“Netcracker’s proven ability to deliver sophisticated solutions that enable and support digital transformation strategies largely influenced our decision to upgrade and expand our use of its service management platform,” said Adriana Lika, IT Director at Vivo. “By standardizing and streamlining the way we activate and provision mobile services, we will be able to provide our customers with a better experience.”

“In order to keep up with the demands from millions of subscribers in the rapidly digitalizing Latin American market, it’s critical for service providers to be agile,” said Fabio Gatto, General Manager of Latin America at Netcracker. “We are excited to continue working with Vivo and be the provider of choice for revenue and service management.”

About Netcracker Technology

Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

For more information, visit www.netcracker.com.

Media Contacts

Erin O’Reilly
Netcracker Technology
+1-781-366-7049
Erin.OReilly@Netcracker.com