Netcracker 12 for Consumer Engagement

Combat OTT with an adaptive customer journey.

Optimize your consumer interactions with predictive analytics and machine learning.


The digital era creates new opportunities to counter OTT disruption with the next superior customer experience. With embedded analytics and machine learning, adaptive digital experiences become possible. Your challenge is to combine the strength of your customer channels with the methods and models that have made digital services successful.

Netcracker 12 can power the next wave of digital service innovation. It enables multisided business models and powers adaptive, omnichannel customer journeys with machine learning and predictive analytics.

The innovative platform supports disruptive pricing and packaging models,  real-time transactions and on-demand service delivery at massive scale. It enables your organization to adopt Agile methodology and DevOps principles to accelerate the introduction of new services.

Netcracker 12 delivers a digital marketplace of fully commercialized cloud and virtualized services. It is designed to grow partner ecosystems that generate new revenue with a continuous flow of market-ready services.

Our offering enables you to:

  • Deliver a consistent and personalized experience across all of your channels.
  • Leverage artificial intelligence and analytics to enable adaptive customer journeys.
  • Accelerate time-to-market for your new digital, cloud and virtualized services.
  • Utilize real-time, transaction-oriented and partner-centric revenue management.