Features & Benefits
Our Customer & Partner Management offering is based on industry standards and provides:
- A unified platform that boosts operational agility and enables a single approach to customer, partner, channel, product, sales and marketing management
- A centralized product catalog and content management system to ensure information and up-to-date changes are shared across all domains
- Proactive customer care tools with a shared knowledge base that helps customer service representatives quickly address complex problems to improve customer experience, simplify support and reduce interaction costs
- End-to-end channel management to streamline and automate processes across sales channels
- Advanced marketing and sales management tools to make campaigns more agile, targeted and effective
- Comprehensive built-in analytics and reporting capabilities to optimize all business processes
Customer & Partner Management Products
Develop and manage more customer-centric and personalized interactions with end users.
Customer Channel Management
Optimize sales, ordering and customer support processes across a variety of channels, including POS terminals, social media, mobile applications and others.
Marketing & Sales Management
Provides full control and visibility of the entire sales process and accelerate the steps for converting leads into opportunities.
Make partnerships more agile and efficient by supporting flexible schemes that facilitate all kinds of relationships.
Automate and streamline product and content management activities for a wide range of cutting-edge services, including cloud, virtualization and M2M.