Features & Benefits

Netcracker Customer Management helps service providers proactively optimize customer experience and build reliable, long-term relationships with end users by offering:

  • A unified, 360-degree view of customer information and interactions on any device
  • An end-to-end ordering engine and comprehensive customer care functionality to maximize consistency and streamline customer service
  • Proactive, cost-efficient customer interaction processes and enhanced up-sell and cross-sell capabilities
  • Comprehensive customer experience analysis to improve loyalty and personalized care

 

  • Cloud-enabled products that can be redistributed to partners on the SaaS model basis to create new revenue opportunities

Customer Management Products

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  • Netcracker Service Overview Brochure
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  • Netcracker Product Overview Brochure
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  • Netcracker Corporate Overview Brochure
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  • Netcracker Customer & Partner Management
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  • Netcracker Customer Order Management
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  • Netcracker Customer Management Brochure
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  • Netcracker Customer Care and Problem Management
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  • Netcracker Customer Information Management
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  • Netcracker Contract and SLA Management
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