Journey Manager

Provide personalized customer journeys across channels.

Manage customer interactions on a contextual level to ensure the best possible experience.


A customer journey can span across multiple departments of your company, including marketing, customer care and sales. As such, it's important to ensure that your customers' journeys are as seamless and continuous as possible, rather than a series of disconnected steps.

Our Journey Manager offering enables you to build engaging customer journeys across each customer touchpoint. As a part of our Customer Journey Management offering, the component ensures your ability to deliver effective sales and care interactions by breaking down and personalizing engagements across channels.



Our offering enables you to:

  • Design, execute and manage marketing, sales and care customer journeys through a single, business-friendly tool.
  • Personalize customer journeys based on customer insight and business decisions.
  • Optimize customer journeys with real-time reporting capabilities.

Intrigued by what you've read so far?

Download our brochures

  • Netcracker 12 Customer Journey Management
  • Netcracker 12 Digital Customer Enablement
  • Netcracker 12 Customer Channel Management