Business & Operational Consulting

Leverage experience-driven services to enable successful transformation programs.

Develop comprehensive business cases and solution scopes to drive transformations that deliver tangible and relevant results.


With dozens of years of deep domain experience and more than 250 customers globally, we have the skills and tools needed to be the end-to-end solution delivery partner that can help you tackle your transformation initiatives.

We apply a holistic approach to end-to-end business transformation projects by delivering business and operational consulting services that cover all program stages, including expectation analyses, market landscape research, solution architecture definition and design, C-level business case development, ROI and TCO evaluations and post-production solution support.

Our services enable you to remain competitive in aggressive markets, address ever-increasing customer demands, develop future-proof strategies and generate new revenue while reducing costs.


Our services enable you to:

  • Establish the best go-to-market and channel development strategies by understanding target audiences and your needs.
  • Evaluate current and future customer expectations to proactively enrich product portfolios with next-generation offerings.
  • Develop a comprehensive business case with clear project goals to validate and measure tangible business benefits.
  • Define a solution scope driven by business processes and standard solution configuration to avoid lengthy and costly implementation and integration projects.
  • Create an end-to-end solution roadmap with value-driven phases to ensure benefits are met and aligned with business priorities.
  • Modernize business and operational processes to maximize value from solution capabilities.
  • Deliver a seamless customer experience across all channels to improve customer satisfaction, increase revenue and reduce churn.
  • Execute tiered training that covers varied end-user needs with appropriate training methods to maximize workforce efficiency.

Intrigued by what you've read so far?

Download our brochures

  • Netcracker 12 Professional Services
  • Netcracker 12 Business & Operational Consulting
  • Netcracker 12 Product Overview
  • Netcracker Corporate Overview