Business & Operational Consulting

Leverage experience-driven services to enable successful transformation programs.

Develop comprehensive business cases and solution scopes to drive transformations that deliver tangible and relevant results.

Overview

With dozens of years of deep domain experience and more than 250 customers globally, we have the skills and tools needed to be the end-to-end solution delivery partner that can help you tackle your transformation initiatives.

We apply a holistic approach to end-to-end business transformation projects by delivering business and operational consulting services that cover all program stages, including expectation analyses, market landscape research, solution architecture definition and design, C-level business case development, ROI and TCO evaluations and post-production solution support.

Our services enable you to remain competitive in aggressive markets, address ever-increasing customer demands, develop future-proof strategies and generate new revenue while reducing costs.

Modal

Our services enable you to:

  • Establish the best go-to-market and channel development strategies by understanding target audiences and your needs.
  • Evaluate current and future customer expectations to proactively enrich product portfolios with next-generation offerings.
  • Develop a comprehensive business case with clear project goals to validate and measure tangible business benefits.
  • Define a solution scope driven by business processes and standard solution configuration to avoid lengthy and costly implementation and integration projects.
  • Create an end-to-end solution roadmap with value-driven phases to ensure benefits are met and aligned with business priorities.
  • Modernize business and operational processes to maximize value from solution capabilities.
  • Deliver a seamless customer experience across all channels to improve customer satisfaction, increase revenue and reduce churn.
  • Execute tiered training that covers varied end-user needs with appropriate training methods to maximize workforce efficiency.

Business & Operational Consulting comprises the following services:

Business Case & Go-to-Market Development Services

We can perform a preliminary analysis to define the strategic and tactical aspects of your transformation.

Solution Planning Services

We can help you prioritize requirements and build the solution scope.

Business Transformation & Optimization Services

We can assist you in maximizing revenue and operational efficiency by defining business processes that align with your new solution.

Netcracker 12 Business & Operational Consulting
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