Customer Experience Management
Netcracker's Customer Experience Management solution spans the customer lifecycle, enhancing customer and partner channels with intelligence and personalization while facilitating the creation, improvement and expansion of omnichannel experiences and functionality. It offers end-to-end capabilities for sales automation and configure-price-quote automation while providing unified product management and BSS and OSS integration to enable zero-touch lead-to-cash processes. It is proven to increase sales, improve customer loyalty and raise net promoter scores (NPS) with seamless and rapidly adaptable digital customer journeys.
Features & Benefits
Netcracker creates exceptional customer experiences with capabilities like:
- Omnichannel and self-service customer journeys for B2B and B2C customers and partners to order, configure and customize products and services on-demand.
- Automated sales and marketing management and configure-price-quote capabilities to increase sales efficiency and grow B2B market share.
- One-stop-shop storefronts for digital, cloud, IoT and value-added services and devices.
- Unified customer and partner management through a single platform that simplifies, accelerates and automates customer, product, partner and sales management.
- Centralized product management through a unified product catalog to manage offers, products, services and resources for both customers and partners.
- Customer-centric service management that enables agile and real-time automated operations.
- Integration with BSS and OSS to enable end to end automation.