Customer Experience Management

Make every customer interaction personalized, predictive and effective.

Overview

Netcracker's Customer Experience Management solution spans the customer lifecycle, enhancing customer and partner channels with intelligence and personalization while facilitating the creation, improvement and expansion of omnichannel experiences and functionality. It offers end-to-end capabilities for sales automation and configure-price-quote automation while providing unified product management and BSS and OSS integration to enable zero-touch lead-to-cash processes. It is proven to increase sales, improve customer loyalty and raise net promoter scores (NPS) with seamless and rapidly adaptable digital customer journeys. All Netcracker solutions are equipped with our best-in-class security features to keep your customer, service, operations and network data secure.

Features & Benefits

Netcracker creates exceptional customer experiences with capabilities like:

Solution Resources

Downloads
Brochure: Digital Customer Enablement
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Brochure: Customer Journey Management
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Brochure: Customer Channel Management
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Brochure: Customer & Partner Management
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Whitepaper: Sales Automation and CPQ: Digitalize the Lead-to-Order Process for B2B Sales Success
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Spotlight: Digital CPQ for Intelligent Quote Generation
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