Netcracker Business Continuity Solutions
Safeguarding business operations during unpredictable times
The unpredictability of the COVID-19 global pandemic has permanently changed the business landscape. Working from home, remote operations, online digital interaction and ways of conducting business transactions have all been drastically altered, and there is no going back. This current reality has highlighted the urgent and critical need for new ways to serve customers and operate businesses, and Netcracker remains committed to working with our customers to ensure business stability.
Netcracker offers a range of communications and productivity solutions designed to empower and protect employees and customers in a secure manner while they are working from home. The Netcracker Business Continuity Solutions suite helps manage business operations securely, improve network agility and provide the means to serve customers with cutting-edge services through digital channels. As a trusted partner to over 250 operators around the world, Netcracker delivers continuity of operations during uncertain times and business disruptions.
Netcracker Business Continuity Solutions include:
End-to-end remote operations solution engineered to allow employees working from home to securely access systems and sensitive data while maintaining data protection and privacy.
Data Anonymization Service
Uses the latest algorithms to anonymize sensitive customer and network data used by internal employees as well as third-party contractors and vendors.
Agile/DevOps IT Staff Augmentation
Provides a highly skilled virtual IT workforce trained in Agile methodology and with deep knowledge of BSS and OSS systems and business processes to accelerate project delivery.
Network Agility & Automation
Brings zero-touch operations through Netcracker’s Next Generation OSS solution to keep up with new constraints and pressures on existing networks as a result of changing customer demands.
Goes beyond promotion and sales to deliver full online care – including personalization, interactions and customer journeys – across all digital channels to guarantee communication and collaboration in a mobile-first environment.