Key Characteristics of a Digital Service Provider

Digital Service Providers exhibit specific characteristics in six key domains. These domains can be transformed and continually evolved to create stronger customer experiences, accelerate service innovation, maximize resource utilization and anticipate and meet changing customer, partner and marketplace demands.

Digital Interactions & Experiences
Digital interactions and experiences are customer-centric, simple to use and infused with intelligence that enables personalization. They are highly responsive in nature to maximize customer and partner engagement and purposely designed with multidevice and omnichannel principles.

Agile Service Creation & Delivery
DSPs embrace agile principles that streamline product development, shrink release intervals and enable rapid response to customer requests. Rapid time-to-market is the leading principle. On-demand services enablement is in focus as customers are now accustomed to immediate feature activation and same-day delivery.

Capture, Monetize & Settle Owned & Third-Party Products
One of the greatest assets a service provider brings to its digital transformation is its entire revenue management infrastructure. The ability to charge, bill, collect and settle across trillions of transactions accurately is critical to industrializing digital business models.

Work with Partners & Foster Ecosystems
Embracing partner-led models is a core principle for a DSP. Partner management can be transformed to an automated, self-serve mode. The same ease of use, visibility and immediacy principles that apply to customer experience should apply to the partner experience.

Capitalize on Data-Driven Decision-Making
In the digital world, analytics plays a major role in measuring and responding to customer behavior, optimizing key business processes and informing strategic decision-making and investments. DSPs excel at using data to improve products, to refine customer experiences and sales processes and to recognize and respond to common customer requests coming from many disparate channels.

Agile Network & Infrastructure Management
Time-to-market reduction and new service creation and innovation are among the primary benefits service providers expect to derive from SDN and NFV. As a result, goals for virtualization and digital transformation are aligned. Seamless orchestration for hybrid environments is critical to SDN/NFV success, as is unified, end-to-end service creation and design. It is widely agreed that managing virtualized infrastructure using agile methodologies is required.