Product Overview

“Our decision to select NetCracker was based on their industry-leading technology.  NetCracker’s solution is built on a unified platform that will simplify our systems architecture and provide our business operations with the flexibility needed to compete in the commercial market today. We are leveraging the Cable Information Architecture (CIA) that we developed with CableLabs and other MSOs to optimize our ability to enable the business.”

Our decision to select NetCracker was based on their industry-leading technology

”NetCracker is positioned as one of the best-of-suite vendors in this market providing a centralized, unified, and up-to-date view on customers, products and services, as well as ensuring semantic compatibility across all OSS and BSS components. NetCracker is gaining strong traction with CSPs in Tiers 1 to 3 as well as cable and multiple service operators in all geographies.”

NetCracker is positioned as one of the best-of-suite vendors in this market providing a centralized”

“NetCracker provides a fully integrated, highly configurable, modular OSS/BSS suite based on a modern, scalable architecture and enjoys strong market traction with CSPs in all tiers worldwide.”

NetCracker provides a fully integrated

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  • NetCracker’s comprehensive, modular, end-to-end product portfolio is built on a single, cloud-ready platform and leverages virtualization and advanced analytics capabilities. Our product suite leads the communications industry in standardization and innovation.
  • Our Cloud Platform optimizes the management of cross-application capabilities and delivers enhanced support for different deployment options, including cloud.
  • NetCracker’s longstanding communications industry expertise and Big Data Analytics offering help service providers of all sizes strategically transform legacy business intelligence ecosystems into smart environments that are driven by up-to-date and real-time data.
  • NetCracker’s Customer & Partner Management offering leverages embedded analytics as well as a centralized product catalog to improve partner relationship management, customer care and marketing and sales initiatives.
    • NetCracker’s Customer Management offering helps communications service providers develop and manage more customer-centric and personalized interactions with end users.
      • NetCracker’s powerful Customer Information Management offering allows service providers to improve end-user relationships by consolidating and integrating real-time customer data into an easy-to-navigate ecosystem.
      • NetCracker’s Contract & SLA Management offering enables operators to automate contract creation, update, approval, tracking and other management procedures to optimize service quality and customer satisfaction.
      • NetCracker’s Customer Care & Problem Management offering allows operators to build reliable and long-term customer relationships and exceed customer expectations by leveraging proactive incident management capabilities.
      • NetCracker’s Customer Experience Analytics offering enables powerful, centralized, real-time analytics and support to improve customer experience and drive customer value.
      • NetCracker’s Customer Order Management offering facilitates the tracking and management of numerous customer orders in multi-service, multi-vendor environments.
      • NetCracker’s Retention & Loyalty Management offering helps operators address two main challenges: engaging with customers in unique ways and improving retention rates.
    • NetCracker’s flexible, single platform-based Customer Channel Management offering allows service providers to optimize sales, ordering and customer support processes across a variety of channels, including POS terminals, social media, mobile applications and others.
      • NetCracker’s eCommerce offering provides operators with a platform that enables customers to embrace the ordering and shopping experiences they demand – regardless of channel. It allows service providers to support personalized customer journeys by enabling new levels of end-user freedom and control.
      • NetCracker’s Social Care & Sales offering enables operators to leverage and maximize the use of social media channels to dramatically improve relationships with customers and deliver unprecedented customer service. It helps service providers make sense of the daily streams of billions of data pieces from social network transactions and identify influencers and patterns among social circles.
      • NetCracker’s universal Call Center Desktop platform gives customer service representatives immediate insight into historical and present-day customer information. This enables operators to improve the effectiveness of customer interactions.
      • NetCracker’s Point of Sale offering enables service providers to dramatically improve the efficiency of face-to-face interactions with customers and evaluate the performance of sales representatives. Our offering provides easily accessible insight into products and their information.
    • NetCracker’s Partner Management offering helps operators make their partnerships more agile and efficient by supporting flexible schemes that facilitate all kinds of relationships.
      • NetCracker’s Partner Relationship Management offering provides centralized capabilities to optimize any type of business partnership model, including collaborative engagements with application developers and next-generation service providers.
      • NetCracker’s Partner Self-Service offering enables partners to access all relevant information regarding their relationships with service providers. It includes cost-effective online registration capabilities and partner performance reports.
    • NetCracker’s Product Management offering allows service providers to automate and streamline product and content management activities for a wide range of cutting-edge services, including cloud, virtualized and M2M.
      • NetCracker’s Content Management offering enables operators to standardize content management lifecycle. It allows service providers to upload large volumes of content quickly and efficiently and distributes that content across a variety of channels.
      • NetCracker’s Product Lifecycle Management offering provides operators with comprehensive tools for initiating and tracking the development of home-grown and third-party products.
      • NetCracker’s Product Catalog serves as a consolidated repository for all internal and third-party product information for operators, as well as their personnel, partners and customers.
      • NetCracker’s Product Performance Analytics offering enables operators to keep pace with market demands and quickly address new operator’s challenges by helping them position their products based on analyses of customer demands.
    • NetCracker’s Marketing & Sales Management offering provides full control and visibility of the entire sales process. Our product simplifies sales and marketing operations by accelerating the steps for converting leads into opportunities.
      • NetCracker’s Campaign Management offering incorporates analytics-driven mechanisms to streamline the planning and execution of effective marketing and sales campaigns.
      • NetCracker’s Lead & Opportunity Management offering provides comprehensive capabilities to support every step of converting prospects into sales.
      • NetCracker’s Sales & Marketing Analytics offering provides operators tools to gather comprehensive insight into sales and marketing business processes by using built-in dashboards and drill-down analyses.
      • NetCracker’s Sales Force Management offering enables operators to maximize revenue growth by improving the efficiency of sales personnel through the use of unique tools and the development of flexible compensation programs.
  • The NetCracker Revenue Management offering enables telecom operators and service providers to transform their existing complex and siloed business support environments into highly efficient ecosystems.
    • The NetCracker Active Mediation offering enables service providers to transform diversified service usage data collected from multi-network and multi-vendor IT environments into new business and operational insight and reduce the chance of revenue leakage.
    • The NetCracker Converged Rating & Charging offering enables service providers to reduce integration costs, improve partner relations and enhance customer experience by supporting truly converged rating, charging and discounting capabilities.
    • The NetCracker Customer Billing Management offering helps operators to maintain billing accuracy and improve customer experience by enabling the end-to-end management of disputes and adjustments.
    • The NetCracker Online Charging System provides mobile operators with high-performance real-time charging capabilities.
    • The NetCracker Partner Billing Management offering allows operators to manage complex hierarchical partner billing accounts and ensure continuous billing accuracy.
    • The NetCracker Voucher Management offering supports initiatives to provide customers with the ability to replenish their balances through voucher balance recharges.
    • The NetCracker Collections Management offering gives operators the tools needed to handle collections management scenarios across multiple channels and supports both automated and manual collections-related activities.
    • The NetCracker Bill Presentment offering enables operators to present customers with clear and accurate billing information through their preferred channels and formats and introduce new cross-selling and up-selling opportunities.
  • NetCracker’s Operations Management offering builds on the company’s 20+ years of successfully delivering end-to-end service and infrastructure management capabilities that enable innovation and centralize and automate service, resource and network operations.
    • The NetCracker Service Management offering is backed by more than 20 years of experience and provides an agile, service-agnostic, automated platform that is capable of delivering and assuring innovative and converged services.
    • NetCracker's Resource Management helps providers reduce costs and revitalize eroding profit margins through the use of automation, unification, solution configurability and ergonomics.
    • NetCracker’s Network Management offering enables the comprehensive, technology-agnostic, end-to-end management of service provider infrastructure at the network-facing level.
  • The NEC/NetCracker Orchestration solution combines NEC’s and NetCracker’s deep-rooted networking and IT expertise and supports large-scale, unique systems integration capabilities. This allows operators to navigate the complexities of fundamental architectural changes.
    • NEC/NetCracker’s Service Orchestration offering enables cross-domain service lifecycle management across legacy networks, SDN-enabled networks as well as cloud and NFVI environments.
    • NEC/NetCracker’s Network Orchestration offering allows operators to manage hybrid networks and services.
  • The Virtual Functions, Management & Infrastructure offering from NEC and NetCracker is built on a unique combination of IT and networking expertise, as well as comprehensive research and development, and helps service providers explore and leverage the benefits associated with SDN/NFV. Our industry-leading offering comprises a foundational network and data center infrastructure, an extensive selection of virtual network functions and a comprehensive management and control layer.
    • NEC and NetCracker have blended leading networking, virtualization and orchestration capabilities to deliver innovative Customer Edge VNFs for residential and enterprise customers.
      • NEC/NetCracker’s Residential vCPE offering is helps operators innovate, personalize and optimize residential services, as well as monetize new virtualized applications quickly and easily while reducing CapEx and OpEx
    • NEC and NetCracker combine leading networking, virtualization and orchestration capabilities to provide best-in-class virtual mobile core solutions.
    • NEC and NetCracker offer a wide range of value-added VNFs such as virtual deep packet inspection (vDPI), virtual firewall (vFirewall), virtual traffic management solutions (vTMS) and virtual router (vRouter).
    • NEC/NetCracker’s Management & Control offering is built on an open standards-based platform to optimize the end-to-end management of SDN, VNFs and cloud services.
    • NEC and NetCracker’s next-generation Network & Data Center Infrastructure is built on our deep cloud and data center expertise to provide operators with the foundation they need to leverage cutting-edge technologies.
    • NEC and NetCracker provide customers with an opportunity to choose best-of-breed applications by offering an open, standards-based SDN/NFV solution environment.
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