End-to-End AI-Enabled Operations

End-to-End AI-Enabled Operations is a comprehensive service offering that helps our clients alleviate the burden of running, optimizing and modernizing complex IT ecosystems. Applicable for both Netcracker and third-party solutions, our offering enables clients to achieve their strategic business goals without compromising performance.

Over the years of running complex client solutions, we have built time-proven methodologies and industry best practices that are applied throughout our partnerships, including hosting, business optimization, operations, post-production application evolution and security enablement.

Our widespread hosting capabilities, leveraging global hyperscaler and datacenter partnerships, allow for client-specific infrastructure setups that reduce TCO, pave the way for growth and align with ESG practices and sustainability goals. Our specialists are equipped with an extensive automation toolset to drive operational improvements and optimize cost-efficiency of routine tasks.

Our solution relies on AI to instill proactivity into operational processes such as monitoring and troubleshooting, analyzing trends and identifying potential issues and threats before they impact the business. We introduce evolutionary methodologies like Evergreen and DevOps to enable a continuous enhancement of customer solutions in line with the rapidly changing market environment, technological requirements and end user demands.

Our offering is based on a robust security framework that applies stringent policies across infrastructure, development and operations to safeguard customer data, ensure compliance with regulations like GDPR and PCI DSS and mitigate vulnerabilities. 

End-to-End AI-Enabled Operations include:

• Operations & Modernization. Optimization of select business functions and cyclical delivery of solution enhancements to ensure an always up-to-date, secure solution that reflects immediate business and technological demands.
• Support & Maintenance. Utilizes geographically distributed resources to provide industry-leading solution support, leveraging upgrades, tuning, monitoring and analytical tools for optimum SLA/KPI-based performance.
• Cloud Management. Provides diverse options for customer-specific cloud setup and migration. It leverages monitoring and analytics capabilities to ensure business continuity and scalability, and enables cost-effective business processes to drive sustainable growth.
• Security Services. Enables rigid protection mechanisms across the network, infrastructure, operations and data to proactively identify security threats, comply with global regulations and maintain business resilience.