Netcracker Cloud BSS
Netcracker Cloud BSS is a SaaS-based, cloud-native and AI-driven solution that runs in the public cloud and helps CSPs create and launch new business cases for the digital economy.
Overview
Netcracker Cloud BSS utilizes modern, cloud-native technology to help operators evolve to a partner-based digital economy. Its software-as-a-service (SaaS) deployment model provides flexibility to operators by delegating responsibility for software and infrastructure to Netcracker. It comprises three cloud-based offerings – Marketing and Commerce Cloud, Sales and Customer Service Cloud and Revenue Management Cloud – which support end-to-end, lead-to-cash business processes for operators.
Future-proofed functional capabilities enable operators to become more innovative and disruptive, facilitating access into new markets and guaranteeing carrier-grade quality and compliance with strict security and privacy requirements.
Expand Customer Lifetime Value with Marketing and Commerce Cloud
Marketing and Commerce Cloud attracts and drives customer loyalty by leveraging artificial intelligence (AI), data analytics and GenAI to anticipate customer needs and behavior while delivering personalized engagements through any channel. A digital-first approach allows operators to differentiate themselves and win market share.
Inspire Strong Brand Loyalty with Sales and Customer Service Cloud
Sales and Customer Service Cloud increases automation of the lead-to-customer conversion process. It also allows operators to innovate and enter new verticals with flexible product bundles across traditional and digital OTT, IoT and cloud products.
Intelligent customer service builds strong brand loyalty through a customer-centric approach, while Sales and Customer Service Cloud increases the level of automation to dramatically reduce operator costs for customer support.
Tailored data marts, GenAI assistants and AI-based insights revolutionize decision making and increase efficiency throughout the sales and care processes and organizations.
Unlock New Revenue Streams with Revenue Management Cloud
Revenue Management Cloud allows operators to monetize many different business models, including B2B2X scenarios, with dynamic multi-partner settlements. Netcracker provides real-time charging for any 5G or LEO scenario and a multi-tenancy capability for CSPs to offer billing as a service to other CSPs or enterprises.
GenAI-driven billing operations configuration is intuitive and business-friendly. CSPs are able to meet their SLAs with transparent AI-based monitoring and troubleshooting, and practical data analytics simplify reporting and contribute to data-driven decision making.
