Netcracker's Blog: AI

The Billing Inflection Point: Why AI Changes the Transformation Case

For CSPs evaluating transformation investments, the opportunity is to think beyond replacing what exists. AI creates a chance to build a commercial foundation that can continuously adapt as services, customers and revenue models evolve.

October 12, 2026

Preparing BSS and OSS for the Agentic AI Era

Leveraging data federation alongside MCP, A2A protocols and open APIs will enable real-time, autonomous operational decisioning across distributed data sources.

September 2, 2026

The Critical Role of Customer Management in Driving Telco Sales Automation

In today's hyper-competitive telecommunications landscape, the ability to rapidly respond to customer needs while maintaining operational efficiency is essential for survival. At the heart of this transformation lies comprehensive customer management and customer experience (CX) capabilities, which have evolved from simple contact management into sophisticated ecosystems that drive sales automation across the entire customer lifecycle.

August 18, 2026

Why Faster Product Launches Must Become a Competitive Advantage for Telcos

In an increasingly competitive telecom market, the ability to launch new products and services in days rather than months is becoming one of the most important differentiators for sustained revenue growth.

August 10, 2026

On Video: Netcracker's Agentic AI Platform

Built for Scale. Built for Trust. Built for Control

July 17, 2026

DTW Ignite 2026: From AI Vision to Industry Execution

DTW Ignite 2026 demonstrated that the telecom industry has moved beyond AI experimentation to enterprise-wide transformation, with Netcracker helping lead the conversation through customer-led panels, award-winning innovation and recognition for delivering measurable business outcomes.

June 30, 2026

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Press Releases

Netcracker Earns Three Frost & Sullivan Best Practices Awards for Industry Leadership and Innovation Analyst Firm Recognizes Netcracker for Excellence Across Global, Asia-Pacific and Global Satellite OSS/BSS Markets

October 21, 2026

Netcracker Adds AI-Enabled E-Commerce Capabilities to Engagement with Cablelynx Broadband U.S. Communications Service Provider to Optimize its Call Centers and Provide a More Personalized Customer Experience Through Unique E-Commerce Solution

October 13, 2026

Netcracker Wins TM Forum Open Innovation Catalyst Award for Cutting-Edge Physical AI Monetization Netcracker, Along with Partners Including AT&T, China Telecom, and OmanTel, Demonstrated How CSPs Can Become the Trusted Intelligence Platform to Scale Physical AI

October 6, 2026

FirstLight Selects Netcracker Digital OSS to Accelerate Fiber Buildout for Growing Customer Base Netcracker Will Support Expedited Fiber Rollout, a Single Source of Truth and the Highest Levels of Data Quality and Decisioning for U.S.-Based Provider of Fiber Optic Services

September 23, 2026

FutureNet North America 2026

Nov 03, 2026 - Nov 04, 2026

NYC, NY

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