Netcracker's Blog: AI

The Critical Role of Customer Management in Driving Telco Sales Automation - Part 1

In today's hyper-competitive telecommunications landscape, the ability to rapidly respond to customer needs while maintaining operational efficiency is essential for survival. At the heart of this transformation lies comprehensive customer management and customer experience (CX) capabilities, which have evolved from simple contact management into sophisticated ecosystems that drive sales automation across the entire customer lifecycle.

February 4, 2026

AI and Automation Set the Pace at FutureNet World

FutureNet World 2026 returned to London, with close to 1,000 attendees convening to discuss deployment trends and challenges with AI, cloud and automation.

April 30, 2026

AI Is Becoming Telecom’s Next Monetization Engine

AI is evolving from an operational efficiency tool into telecom’s next major revenue engine by enabling personalized services, autonomous operations and new monetization models built on intelligent, data-driven customer experiences.

May 19, 2026

Modern Software Requires a Modern Partnership

To unlock next-generation B2B and wholesale revenue, operators must look to experienced partners to navigate operational complexities, integrate advanced AI and utilize digital twins for outcome-driven innovation.

June 2, 2026

The Distributed Brain: How CSPs are Unleashing Physical AI at DTW Ignite 2026

An inspiring robotic guide dog Catalyst at this year’s DTW Ignite event in Copenhagen will demonstrate how CSPs can break the traditional mold by transforming their edge networks into a shared, distributed brain for Physical AI that slashes device costs and unlocks entirely new B2B2X monetization models.

June 10, 2026

DTW Ignite 2026: From AI Vision to Industry Execution

DTW Ignite 2026 demonstrated that the telecom industry has moved beyond AI experimentation to enterprise-wide transformation, with Netcracker helping lead the conversation through customer-led panels, award-winning innovation and recognition for delivering measurable business outcomes.

June 30, 2026

Press Releases

Netcracker Expands its Engagement With Telenet’s Large-Scale B2B Transformation Program Belgian Operator Will Consolidate B2C and B2B Systems on a Common Platform to Streamline Operations, Improve Customer Service and Accelerate Time to Market for Enterprise Services

June 22, 2026

Netcracker Takes Center Stage at DTW Ignite 2026 With Leadership in AI-Native Telecom and Autonomous Network Operations Netcracker and its Customers Will Drive the Conversation Around AI, New Paths to Revenue and Automation During Numerous Keynotes and Panel Discussions at TM Forum Event in Copenhagen

June 16, 2026

Lightpath Deepens Long-Standing Partnership with Netcracker for Modernized OSS and Enhanced Professional Services U.S. Fiber Connectivity Provider Will Leverage Industry Best Practices to Boost Business Agility, Accelerate Innovation and Lower Costs for Enterprise Clients

June 9, 2026

Netcracker Agentic AI Solution Recognized with AI Excellence Award Accolade Honors Netcracker’s Ability to Help Communications Service Providers Accelerate Automation, Drive Innovation and Deliver ROI at Scale

June 2, 2026

SCTE TechExpo 2026

Sep 29, 2026 - Oct 01, 2026

Atlanta, GA

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FutureNet North America 2026

Nov 03, 2026 - Nov 04, 2026

NYC, NY

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